David Wilson's Villa Ford Auto Repair Service Center

Great guy, very helpful.

I’m completely satisfied with the work that was done to my vehicle. Shout out to Domingo for waiting for me last minute to drop off my car. Thanks a lot!!!! I highly recommend Villa Ford.

Carlos made everything right.

Domingo did a great job in making my experience and time very professional and affordable. Polite, knowledgeable and kind it could not have gone better.

He was great. He went beyond my expectations. Need to buy him a cocktail at Tartan room.

NIce that you drive back to my house, everything seems to working, see you soon for the next repairs

Excellent service Thank you

A+++ service!

Glen and the whole team was very helpful and friendly. But the whole recall thing with my transit trail has made me anxious about my decision to buy my fist Ford vehicle.

Fast service and Domingo was great!

Special thank you to Glen; he deserves a five-star. Great customer service from the beginning to end.

Janie, made it right! She is the true definition of customer service! Thank you!

everything was perfect. thank you!

This is was by far the worst experience I’ve had. I received a text message from Villa Ford about a month ago or so to schedule an appointment as soon possible because my 2018 Ford Eco Sport was on the Ford’s recall list, and I was urged to take my vehicle in to fix the problem so, I scheduled the appointment for Wednesday at 7:00 A.M. so, I got there at or about 6:00 A.M. to ensure that I was the first customer there to have my car repaired and serviced as quickly as possible. At 7:00 A.M. Service Advisor Joel Angulo told me that Villa Ford doesn’t know or have the parts required to fix The oil-drive belt tensioner arm may fracture or separate, causing a loss of vehicle power and power braking assist, increasing the risk of a crash. I explained to Mr. Angulo multiple times that the main reason I went to Villa Ford is because I was advised to do so, but Mr. Angulo didn’t seem to believe me or care no matte what I said. At that point I realized that the conversation was going nowhere so, I addressed other concerns and maintenance work that I needed done on my car. The first I addressed was that my vehicle’s air conditioner was not heating. I also addressed the gear panel was lighting, and I needed a service technician to diagnose them for me. I contacted Mr. Angulo, at approximately 8:20 A.M. to follow up on the status of my vehicle. Long story short, my car was at Villa Ford for over a day and a half, and Mr. Angulo still didn’t have a diagnosis for my vehicle. At that point, I told Mr. Angulo that I need a courtesy loaner vehicle if my car had to be there for a few days. Mr. Angulo, didn’t offer a courtesy loaner vehicle until after I suggested/requested said vehicle so that I can get around while my vehicle was being worked on. To conclude, the only work that was done to vehicle was the automatic transmission fluid exchange service. My air conditioning unit and the lighting on my gear panel were not diagnosed for some reason. To make matters worse, I went to pick up my and the two girls at the Cashier’s Desk couldn’t find my paperwork so, that I can get my car. I had to get Mr. Angulo involved to help me with this, which I do appreciate. To summarize. I’m satisfied with the automatic transmission fluid exchange that was done, but I’m very disappointed, frustrated, and unhappy that I went almost 2 days without a vehicle to get around. I have spent a lot of money trusting my car to Villa Ford of Orange, and if this is the treatment I’m going to get, then maybe I should consider taking my car elsewhere. I would love to continue doing business with Villa Ford of Orange, but I don’t know what your establishment or personnel can do make my experience pleasant and enjoyable as it has been in the past. I look forward to a response. Have a blessed day, and a great weekend.

You guys always do a great job and always friendly and professional

Sheldon always goes above and beyond! Really appreciate his help everytime I get the truck serviced.

This time I got my car back in 3 days instead of 3 weeks. My associate was very nice and kept me updated on the status of my vehicle.

Glen ?????

Carlos has always been my go to Service Advisor! He is very helpful when it comes to explaining what needs to be done and getting the job done in a timely manner. Highly recommended!

Thanks Joe!