Although the replacement top for my Bronco apparently arrived damaged, and my Bronco was there for days, Carlos was the consummate professional. The Wildtrak decal on my hood faded prematurely and it bothered me. I asked Carlos if he could have someone check it out. The shops detail person removed it and polished off the residue. Although I was disappointed that the top wasn’t replaced, Carlos did a great job in keeping me informed. Thank you Carlos!
2/8/2025
Mark O. VERIFIED CUSTOMER
Glen was great!
2/8/2025
William M. VERIFIED CUSTOMER
Mingo is a great guy, and very efficient in his job. Thanks Mingo
2/8/2025
Carmen B. VERIFIED CUSTOMER
Not happy at all my vehicle been on the Dealer for over 4 hrs , no body call me to go pick up my truck and when I show up to see what’s going on . Just tell me that been unable to get my problem fix . Mess up my day and no problem resolved. Need more customer appreciation time
2/8/2025
Juan R. VERIFIED CUSTOMER
Good service
2/8/2025
Anibal E. VERIFIED CUSTOMER
Very professional!!
2/8/2025
Randy P. VERIFIED CUSTOMER
Carlos is always solid. One of the only guys I trust to take care of me.
2/8/2025
Saad K. VERIFIED CUSTOMER
Domingo provided great service for us and kept us informed throughout the whole process with updates as they happened
2/7/2025
Rick K. VERIFIED CUSTOMER
Thanks again Joel, another job well done!
2/7/2025
Michael K. VERIFIED CUSTOMER
Too early to confirm the battery pack is 100% you guys did a great job servicing for now. Thank you for now. five stars
2/7/2025
David H. VERIFIED CUSTOMER
Carlos was masterful in communicating what was going on with my car. When things were taking longer than expected, he arranged a ride to work for me, and also arranged to have my car delivered to me at my job after repairs… cudos to Carlos and many thanks.
2/7/2025
Donna H. VERIFIED CUSTOMER
Carlos’ service knowledge and expertise are always stellar. He is much appreciated! The consummate professional
2/7/2025
Robyn P. VERIFIED CUSTOMER
Domingo is great! Such a nice honest guy! Helped me figure out how to use my Ford Pass points towards my oil change and I like that he never tries to force me add stuff that I maybe don’t need yet! Very satisfied with my service! Thanks Domingo! ????
~Robyn P
2/7/2025
Robert C. VERIFIED CUSTOMER
I have been taking both of my Fords to your dealership for service for the last five years. and I purchased my Bronco from you. With each oil change I was never informed that the CCV Filter needed to be replaced. When it clogs it builds crank case pressure that blows the oil pan seals. Now i have a $6400 repair bill due to a $100 part that should have been replaced under normal maintenance.
This is a common failure and is all over the internet. I have lost all confidence and trust and am considering other options.
2/7/2025
William M. VERIFIED CUSTOMER
Mingo was genuinely a cool, real guy. Something not seen too often. He took his job seriously but still felt like a human.
2/7/2025
Kevin T. VERIFIED CUSTOMER
I can always count on Domingo to give me the best service possible. He always keeps me informed about the status of my Expedition. Hands down one of the best service advisor I have had the pleasure to encounter.
Thanks again.
2/7/2025
Bryan B. VERIFIED CUSTOMER
I was happy with the speed of service but I didn’t agree that the warranty didn’t cover the repair to the sunshade.
2/7/2025
William K. VERIFIED CUSTOMER
Joel does a great job keeping you informed, and quickly gets you in and out.
2/7/2025
Norman C. VERIFIED CUSTOMER
Jane does an excellent job.
Very friendly, professional and courteous
A great asset to your dealership.
I would give a 10+++++++ rating.