Yes everything was excellent the service all the way around . Definitely will refer you guys thank you .!
1/5/2025
Shawn M. VERIFIED CUSTOMER
Had a great experience. I got a nail in one tire of my 2025 Edge. It as a busy Saturday but I was able to get in and get it my tire repaired and the wait was not very long at all. Joel and the other staff were all great and very helpful. I didn’t buy my car from this location but I wish I would have. I plan to return for my future service needs.
1/5/2025
Vincent A. VERIFIED CUSTOMER
Service was great and Mr. S.Cope was excellent. Thank you
1/5/2025
Rueben M. VERIFIED CUSTOMER
Dropped my vehicle off for repair. When I picked it up popped the hood the hood didn’t want to stay open keeps falling down. Wasnt like that prior to dropping off.
1/4/2025
Katie N. VERIFIED CUSTOMER
He had really good customer service and explained everything really good.
1/4/2025
Robert H. VERIFIED CUSTOMER
Torino provided excellent service!
1/4/2025
John B. VERIFIED CUSTOMER
Jane is an excellent service manager who is doing all she can to improve her team while continuing to provide excellent service, connection with and appreciation for her customers.
1/4/2025
Elda R. VERIFIED CUSTOMER
Richard was very kind and made sure I knew all the details of what would be done and made sure I knew of the pending recalls. I was able to have all work done on my vehicle and was glad I did not have to leave it overnight. Richard informed me through text about the progress on my vehicle, and he called as soon as it was done. I was welcomed and greeted by all staff the moment I arrived from the person who received my vehicle to the tellers and the person who returned my vehicle. Great staff.
1/4/2025
Ciria P. VERIFIED CUSTOMER
Super friendly and very attentive. Thanks.
1/4/2025
Shannon S. VERIFIED CUSTOMER
Glen was so great! He answered all of my questions, was honest, and so helpful. I will definitely come back for any services needed.
1/3/2025
Cuong N. VERIFIED CUSTOMER
To be clear, it was nothing Carlos did. It is because I feel like my mileage range is still the same as it was when I took it in. I bought a Route 1 Mach-E for the potential to reach 312 miles. To date, i’ve never come even close to that. I feel like I bought a Route 1 model which had the bormal range that everyone else gets with the standard model so why did I pay extra for mine.
1/2/2025
Sam C. VERIFIED CUSTOMER
Joel is the model of consistency and professionalism. Visit after visit he knocks it out of the park. Thank you Joel
1/2/2025
Larry S. VERIFIED CUSTOMER
Villa Ford took my problem seriously and fixed it.
Thank you
1/1/2025
Juvenal D. VERIFIED CUSTOMER
Domingo is always very attentive and provides updates in a timely manner!
1/1/2025
Steven R. VERIFIED CUSTOMER
Richard Justus kept me informed and u updated as often as possible with my vehicle status. I would happily recommend Richard and Villa Ford to my family and friends for all their automotive needs. Steven R
1/1/2025
Greg M. VERIFIED CUSTOMER
I will say and appreciate your service advisors communication and commitment to customer service. Rick went above and beyond when your service technician was "unable" to communicate with the vehicle Rick made every attempt and effort to correct the supposed problem. Although it was shown using the OEM software from Ford there was absolutely no communication concerns. I am extremely disappointed in the lack of efforts made by the technician and believe he may also be at a loss in knowledge of the Ford IDS and FDRS operating systems. Your technician was quick to blame everything except his abilities to properly diagnose and resolve any concerns. Including requesting additional unnecessary diagnostic labor time for a problem that did not exist. The ethics of your technician are very questionable at best. I would recommend you invest in more training for your technicians as I hope they do not take advantage of other customers who may not be as knowledgeable.
1/1/2025
Elizabeth A. VERIFIED CUSTOMER
Excellent service by all staff members I came in contact with.