Upon receiving my vehicle, the drivers door was dirty on inside and I had grease on my steering wheel.
12/28/2024
Tommy F. VERIFIED CUSTOMER
Richard was awesome, very knowledgeable and professional.My vehicle was done faster than expected and I got it back cleaner than I brought it in.Your four dealership will be my new dealership from now on
12/28/2024
Paula L. VERIFIED CUSTOMER
Carlos is wonderful to work with. It is greatly appreciated
12/28/2024
Phyllis N. VERIFIED CUSTOMER
Great service and Glen Kotler is the best service adviser I've ever had. He had been my adviser since I purchased my car. VILLA Ford
should be proud to have him as part of their team.
12/27/2024
Gonzalo &. VERIFIED CUSTOMER
Carlos was very communicative, and explained everything thoroughly.
12/27/2024
Christina G. VERIFIED CUSTOMER
Carlos and everyone else were amazing. I will definitely be going back to Villa Ford.
12/25/2024
Ryan B. VERIFIED CUSTOMER
Mome
12/25/2024
Jon K. VERIFIED CUSTOMER
The issue was not fixed about my car not starting. I’ve been having this issue on and off for 3 years and have had 6 batteries replaced in this 2020 car. The tech and Joel both witnessed after I dropped it off it would not turn over and then proceeded to tell me days later that there’s nothing wrong. I have to take it to a new dealer now and won’t be back to Villa Ford. It’s a shame. I bought the car from Villa Ford and liked the service and the people I have had up till recently. Calling me to tell me that the car is fine and nothing is wrong after they witnessed it is ridiculous and an insult to me as a car guy. I have half a mind to contact the Bureau of Automotive Repairs. I have to continue to drive around with an expensive, and unnecessary jump box because I keep getting stranded. I love my GT350, but when it turns over. Otherwise it’s a hassle. Unfortunately I will not be returning to Villa Ford in the future due to lack of confidence in their ability to fix and diagnose my car.
12/25/2024
Stephen H. VERIFIED CUSTOMER
Glen is an asset to Villa Ford
12/24/2024
Thomas B. VERIFIED CUSTOMER
Fast and efficient.
12/24/2024
Jesse S. VERIFIED CUSTOMER
Got me in and out quick with a quick patch job on a screw in my tire!
12/24/2024
Adriana L. VERIFIED CUSTOMER
Went in to get an oil leak checked out. Received an oil change and inspection for $400 but Received no diagnosis. Was just told to come back but could not book an appointment for me...
12/24/2024
Rafael V. VERIFIED CUSTOMER
Keep up the well done job
12/24/2024
Jeff B. VERIFIED CUSTOMER
Carlos is first rate. He went out of his way to help me!
I may now purchase a new vehicle because of my experience
12/24/2024
Joseph V. VERIFIED CUSTOMER
To whom it may concern, I took my F250 truck a 2nd time for the same issue my truck is only 6month old. It’s should be under warranty I also paid for the extended six year warranty costed me $3200 and my warranty states that I should be given while my truck is being worked on a rental truck equal to mine at this time. I didn’t get one. I got Uber home and I had to pay for my own Uber back to your shop to pick up my vehicle that was there for four days. I don’t understand why I paid for when I have full #Warranty if I’m not gonna be covered I should’ve gotten a rental car so I didn’t have to keep calling to get my vehicle returned. From a displeased customer, lm probably going to taking our vehicle to another Ford dealer. Most likely Buena Park Ford dealership because it’s closer and I probably won’t have to pay for a Buena Park Ford dealership because it’s closer and I probably won’t have to pay for an Uber. The reason why I take it there is because I purchase it from a very good dealer Jim Saenz at Villa Ford. My Uber ride cost me $54 + $7.00 tip this isn’t right when I have full warranty on our truck.
12/22/2024
Edgar L. VERIFIED CUSTOMER
Thank you villa ford.
12/22/2024
Judy A. VERIFIED CUSTOMER
Everyone did a great job
12/22/2024
Maura L. VERIFIED CUSTOMER
Wonderful service
12/22/2024
Mara C. VERIFIED CUSTOMER
Sheldon is very professional on time and guided me the right path on my car. He was excellent to work with.