It took two days to find out what was wrong with my vehicle, it took the third day to order a part for it. My rental was loaned to me with just over 300 miles left at my disposal even though I had to work every day my vehicle was in the shop. Needless to say, I had to be very conservative on my driving. My right passenger door was dinged again while in Villa Ford's care... Every single time my vehicle has been serviced there, it has been damaged. There was miscommunication between my representative and the engineers that led to a delay in testing and figuring out what to order because what I was told was going to happen on one day did not happen and was delayed by a day. The part was eventually replaced and my vehicle's issue was taken care and the rental was returned with less than 10 miles to spare.
11/28/2024
Bill J. VERIFIED CUSTOMER
Glen was a very pleasant guy to work with. He was also very good at his job and enlightened me as to benefits of my maintenance plan that I was unaware of. I give him a ten out of ten!
11/28/2024
Barbara N. VERIFIED CUSTOMER
Richard Justus went above & beyond to have me back on the road in less than an hour. I’m grateful.
11/28/2024
Lisa S. VERIFIED CUSTOMER
Sheldon was amazing! He took care of everything and was very courteous. He offered the take home service, which was incredible. I couldn’t have asked for better service.
11/28/2024
Picture Perfect. VERIFIED CUSTOMER
He was amazing. Best service ever.
11/28/2024
Danielle M. VERIFIED CUSTOMER
I had the pleasure of working with Sheldon. He was incredibly personable, offering clear explanations about the process, the repair, and the estimate. His kindness went above and beyond when he arranged a Lyft ride home and provided home delivery service for my vehicle, which was especially helpful given my responsibilities with the children. Thank you, Sheldon, for making this experience so smooth and stress-free!
11/28/2024
Stephanie J. VERIFIED CUSTOMER
Im Writing this review because I had such a positive experience with Villa Ford’s service advisor Joel Angulo. He was able to get my car in the next day and he arranged to have my car picked up. He told me there is a recall notice on my car and that they would repair the problem. I received a text and phone calls to let me know what was going on with my car. Joel called and asked me if I wanted my car washed and he set up a time to have my car delivered to me. The service I received was excellent and I would recommend Villa Ford’s service department.
11/28/2024
Rafael G. VERIFIED CUSTOMER
I’m extremely satisfied with Joel. He is very professional and courteous.
He did a great job!
11/28/2024
Pamela B. VERIFIED CUSTOMER
Sheldon was the best service manager we have ever had. He was right on the vehicle and kept us informed.
We will use this dealership in the future because of the service we received from Sheldon.
11/28/2024
Cody H. VERIFIED CUSTOMER
Definitely satisfied with the customer service & quick tune up.
Thank you Glen for helping me get my truck serviced.
Happy thanksgiving to yall
11/28/2024
Linda J. VERIFIED CUSTOMER
Job well done!! Went beyond to help customer with excellent service in a timely manner: Thank you!!
11/28/2024
Holly L. VERIFIED CUSTOMER
Awesome service!
11/28/2024
Chienting P. VERIFIED CUSTOMER
He’s very helpful. I am very pleased
11/27/2024
Barbara N. VERIFIED CUSTOMER
Richard was wonderful!
11/27/2024
Sam C. VERIFIED CUSTOMER
Joel has been my go to service advisor for going on 12 years. He’s very knowledgeable and helpful throughout the process and is always available to answer any questions he can. He’s the super service advisor that can accomplish anything. 10/10!!
11/27/2024
Steve M. VERIFIED CUSTOMER
Sheldon, was a pleasure to deal with.
Great customer service
11/27/2024
Vincent P. VERIFIED CUSTOMER
Great service as always!
11/27/2024
The Living. VERIFIED CUSTOMER
Thanks for fixing everything so fast!
Gary Bastien
11/27/2024
Mark S. VERIFIED CUSTOMER
Great service in a timely matter
11/27/2024
Wei W. VERIFIED CUSTOMER
He is knowledgable, nice, and extremely helpful. Very happy with the experience and certainly will be back.