David Wilson's Villa Ford Auto Repair Service Center

Thanks for going above and beyond. The mechanics spent time explaining the suspension and what to look for. You guys are great. Thanks Jeff

Carlos was great! Awesome customer service.

Great service.

Very polite, answered my concerns. Made me feel like an important customer

Carlos listens to you and has what ever job done as you request and does not push any other services. He does let you know of possible things that will need attention in the near future. He is a great at what he does. I will always ask for him!

Fast and friendly service. Great communication throughout.

Thank you for your help Victor

Repair took longer than expected. The interior of the car was very dusty/dirty when I picked it up today. I know this was due to the Santa Ana winds and fire. I have to assume the windows were down or the car door was left opened. Should have been wiped down prior to delivery

Well done, Carlos!

Victor kept me appraised of the parts availability and the maintenance, even recommending tire choices. Due to the wildfires nearby, the inside of my car was coated with ash when it was returned to me post car wash.

Aside from the first 2 customer Representatives who where rude and had little patience for my lack of car nowledge and decided to hang up on me. victor barron was very helpful and everything went smooth.car is performing well happy with the service

I’ve been taking my 2015 Ford F-150 to ford of orange and now villa ford for service ever since I bought it and will have to say that Glen took care of me the best. Will ask for him from now on. Thanks Glen!

Victor was very friendly and help out a lot. He constantly called and gave a update when there was one which was very nice

Don’t need to call me but this is about the wait when i had an appointment. I spoke to Brian when i first got there. When he found out i had an appointment he told me i had to speak to victor which is fine. Victor was not there and they had to call him. Took a while like 5-8 minutes and he had to ask what i needed again, even though Brian asked me and i had an appointment. The service took two hours and was going to take longer but i declined the carwash because he said it would take another 20 minutes. No sorry no apology for the long wait... for the wheel lock i had to go to parts when Brian said he would handle — victor said i had to find out on my own. By the way when he said 20 more minutes for a car wash i actually waited 20 minutes just to get my car. Imagine if i didn’t decline the car wash... they left trash in my car and my seat and wheel were adjusted ... it’s small things but other dealers who have done my oil change seldom have done this or at least moved it back. Oh and they changed my oil drain plug on a new car? No explanation other then it was broken and had to change it? No picture? Couldn’t bring it to me? Couldn’t ask? I felt almost like i was being taken advantage of because he knew i had reward points. That and the wheel locks i bought which are on back order came with no receipt? He said he would call me when they arrived but I’m not so sure ...

Joel was very professional and checked on car for me when I asked while waiting. Dealership very clean and nice as always. Very pleased

Thank you

Victor was very professional. Great service. I enjoyed waiting outside at the tables to read without wearing a mask. On another note, please save your Robellini palm tree from dying. It's the one closest to entrance to parts and payment. Has a fungus or problem. They all need water. Please don't let them die. I enjoy seeing all your palm trees! :)

Marcus was awesome!

Glen listens & explains. I am 100% comfortable bringing our cars/trucks to Villa Ford. Glen goes the extra mile! Stacy Roberts

Victor was great, kept me updated about the progress on my vehicle. Couldn’t have asked for more, thanks again for the great service!