David Wilson's Villa Ford Auto Repair Service Center

Always great service!!

Hi, I dropped the car at around 10 AM and we agreed that I’ll pick it back up at around 2:30 PM. However, no one reached out to me and I’ve called multiple departments and no one picked up the phone. the next day I called and spoke to Sheldon and I expressed that I am not happy about the service because I needed the car this morning. However, I didn’t feel like I was heard. I was explaining that I did not get a callback, he told me that he called me and and then I told him I do not have any calls or voice messages and I can show him if he wants once I get back in the dealership. he then put me on hold( without saying he’s going to) and got back to me and then he told me oh well I called you at around three or something and then I was explaining to him that he might have called the wrong number and then he put me back on hold again without telling me he is is going to put me on hold for both times. To me it just felt like he might not have wanted to hear me express my dissatisfaction. and then he told me well look we’re not gonna sit here and debate whether you have been called or you called back I’m sorry about the miscommunication and I can give you the car now. However, I still didn’t feel like I was heard and the way he worded his sentence seemed to me a lbit rude “ we’re not gonna sit here and debate about this” also it seemed like Oh brush it off. Also, I got my spare key battery replaced and i thought that it’s going to be included in the service at least. and I got a bill for 15 bucks which is too much for a battery you can find for about a dollar to at any store. Although the worker I believe his name is Johnny that works in front of the cashier that replaced the battery was really nice and I liked him that’s why I did not complain after I was charged that much. however I still think 15 bucks is too much for a dollar or less battery

Overall I had a decent experience. Dustin was great, but there’s some opportunity with the rest of the team. My recall items were not examined, the service took 2+ hours when it was quoted at 1.5, my mileage was recorded inaccurately (added 10K!), and it took a bit to get the details of the complimentary service straightened out. Everyone was friendly though, and did seem like they wanted to help me.

Glen was amazing. Positive, friendly, and kept me informed.

I bought this truck CPO in March of 2020. The very next day, the sunroof (which is under the inspection of CPO) failed to close. A week later, they fixed it and I thought I was good. When I went to pick it up, they couldn't find it and I wasted an hour waiting, but it was fixed and I was happy. Fast forward 6 months and I noticed when I went through a car wash the sunroof was leaking horribly. I always thought there was a lot of wind noise, but thought it was normal. I took it in, they evaluated it and said yep, this should've been caught and they will be fixing it. After hearing NOTHING for a week, I called and said I needed my truck back for a trip I was taking when would it be done. Carlos then went on to explain another dealership previously did the repairs and obviously messed up and you guys were working with Ford/Farview to see who was going to pay for it. All the time I'm w/o my truck. You guys did arrange for a car rental (after the work was approved), so I am grateful that. Carlos said he'd discuss it and get back to me. A week later and nothing. I'm wasting so much of my valuable time checking in and following up with you all. Everyone agrees the sunroof should be fixed, no one wants to take responsibility so I get stuck with a truck that I can't take through a car wash???? Luckily it doesn't rain much here. I don't see why I have to wait around why you guys get all your ducks in a row. I previously left feedback with absolutely no follow up. I'll be surprised if anyone even reads this and follows up. Kurt ****-****-xxxx

Joel was great. I appreciated his conversation, and just overall great attitude.

Edgar is exceptional in making sure that the service you receive here from end to end is up to high standards. Thank you once again villa ford, thank you Edgar.

Very good job

You rock

Great service. The only thing missing was a car wash. But other than that it was quick and friendly service.

Edgar was great!

Easy

Whenever I bring my vehicle for service maintenance, I always have Joel takes care of it. He knows exactly what needs to be done.

Fast service, great job

Car not ready when promised (11 am). When I called at 11:30 was tod 20 more minutes. Called again at 12:30 to be told it would be ready when I arrive. I'm OK with delays, that happens. Please be proactive in warning me, and don't tell me 20 more minutes when it is really 65.

Sheldon went out of his way to accommodate me on my visit.

On time, polite, great attitude, answered my questions, took Care of recall Came to my home what more can one ask of their Ford dealership. Hooray Ford Well Done

She was knowledgeable and friendly. I will be returning here for service.

Everyone is always cordial and I have come to trust the service I get at Villa Ford.

Edgar and Victor do a awesome job. Was a pleasure to work with them.