He is the best guy in your service department ????
9/16/2020
Juan M. VERIFIED CUSTOMER
Job well done. Thank you
9/15/2020
Lisa M. VERIFIED CUSTOMER
Mobile service was greatly appreciated. Hope it continues after the Pandemic.
9/15/2020
Kelly W. VERIFIED CUSTOMER
Glen was personable and friendly. He kept me informed as my service progressed!
9/14/2020
Francisco H. VERIFIED CUSTOMER
Glen has great customer service, very attentive person, maintained me informed via text until the service was completed.
9/14/2020
Link E. VERIFIED CUSTOMER
Glen did a great job getting the job done quickly and he did a great job communicating all the info in a timely understandable manner.
9/13/2020
Diane B. VERIFIED CUSTOMER
He was extra pleasant and knowledgeable.
9/13/2020
David T. VERIFIED CUSTOMER
Edgar was awesome, however, one of the lot attendants was not. When I picked up my vehicle I noticed ash Everywhere in my car. It appears someone left the windows open at one point. I approached a male lot attendant and let him know my car was full of ash inside and asked if he could have it vacuumed. He aggressively took my keys from me and got in my car. He whipped the car around from its parking spot to the driveway where You drop off vehicles. He was driving so fast that he had to slam on the breaks to avoid hitting another employee.
I take care of my car, I baby it, I get it serviced often and I drive it like I own it. I just paid it off and I am very fond of my car. To have someone else drive my car in the way he did, I can’t believe it. I will most likely not return to Villa Ford solely based on this one employees attitude and lack of regard for
My car, me as a customer and his fellow employee that he almost hit. I would recommend checking your video surveillance for the day I picked the car up so you can see for yourself.
I never got his name but he was one of the employees driving around on the two seat golf cart with a flat bed that had a red light on the roof of the vehicle.
9/13/2020
Karn C. VERIFIED CUSTOMER
He is a really nice guy and he always helps the most and cause of that i am really impressed and got an extended warranty as well, pretty good experience with him thanks
9/12/2020
Cole M. VERIFIED CUSTOMER
Joel was amazing, he was quick and answered every single question I had. If it wasn’t for the fires I would’ve gotten the car wash he offered me!! He walked me through everything and I don’t know much about cars so it was nice having someone being patient and having a good vibe all around while helping me get my car checked out. GIVE THIS MAN SOME CREDIT IF YALL HAVENT YET!!! Keep it up Joel much respect for what you did for me
9/12/2020
James B. VERIFIED CUSTOMER
Thank you for the excellent service
9/12/2020
Robert P. VERIFIED CUSTOMER
Outstanding service!
9/12/2020
Tom S. VERIFIED CUSTOMER
I trust your work and wouldn't have had this job done by anyone else
9/11/2020
Carey A. VERIFIED CUSTOMER
Keep up the great service!
9/11/2020
Edward O. VERIFIED CUSTOMER
Great service and very efficient.
9/11/2020
Guy M. VERIFIED CUSTOMER
I felt that the dealership just wanted to rip me off. Not sure what happened to this dealership but I have been coming here for over 20 years and I have never felt like this. Even when I asked for a service manager I got pass back to the service tech. Which I didn’t trust and was just a double talking person. When he called me and said to replace four door lock switches and the cost would be $1800. What the hell. When I picked up my truck and started it the check engine light came on. Which it has never done for 20 years of owning this truck. And the tech said you need new batteries. Which I told him that they were just replaced six months. And than he stated to change his direction to something else. Again I will never come to this place and never recommend this dealership to anyone. Should someone from dealership management want to contact me. ****-****-xxxx. I will be glad to go into more details of this unsatisfied customer experience in my life.
9/11/2020
Mark S. VERIFIED CUSTOMER
Great communication, service done on time. All good
9/11/2020
Gary G. VERIFIED CUSTOMER
Carlos was absolutely awesome, starting w/ the phone conversation, then bringing my vehicle to dealership, to reassuring me that the serious issue with my Edge would be 100% taken care of. Thank you for the loaner truck, and getting me back on the road...!
9/10/2020
Sylvia A. VERIFIED CUSTOMER
Repairs done under warranty completed to my satisfaction.
Loaner car was provided.