We paid 1100$ for motor/transmission mounts for a very noticeable vibration. (I’ve been in diesels with less vibration). I drove 10ft (never left the dealership) and the vibrations were still there. Problem never resolved despite being told “we are confident that the fixed the issue”. Vehicle has been at the dealership for a week and was immediately returned to service. Did the service dept not check? Now a service employee tells
Me it’s spark plugs or injectors. This is not good and so far a waste of money. Awaiting followup.
10/31/2024
Evamarie D. VERIFIED CUSTOMER
Glen went up and beyond to make sure I was satisfied.
10/31/2024
Michael S. VERIFIED CUSTOMER
Good service experience.
10/31/2024
Anthony H. VERIFIED CUSTOMER
I had taken my car into for an issue that was happening for over 3 years they finally found the necessary fix and despite being under my original warranty when the problem had first occurred they had tried to charge me since at that time I was under the extended warranty. The issue has been a thorn in my side and despite requesting numerous updates they never even reached out to me when they had a solution. I had to contact them and at that time they were able to mention the fix that was previously avaliable
10/30/2024
Nancy T. VERIFIED CUSTOMER
Rick was very good at answering my questions about the recall.
He has a good repoire with people which goes a long way with someone like me who doesn’t know much about cars. ????????
10/30/2024
Thania A. VERIFIED CUSTOMER
Felt welcoming felt like family I can trust
10/30/2024
Mark S. VERIFIED CUSTOMER
Rick was tremendously helpful with a sincere attitude to help a customer
10/30/2024
Michael/Susan A. VERIFIED CUSTOMER
Carlos, did a great job in taking care of everything.
10/30/2024
John C. VERIFIED CUSTOMER
Thank you!
10/29/2024
Kathy S. VERIFIED CUSTOMER
He is awesome!
10/29/2024
Miguel C. VERIFIED CUSTOMER
All good
10/29/2024
Robert R. VERIFIED CUSTOMER
Ty Glen
10/29/2024
Jerry H. VERIFIED CUSTOMER
10
10/29/2024
Ronald M. VERIFIED CUSTOMER
I didn’t talk to anyone other than the porters until 30 minutes after my appointment time. The porters were nice and helpful but no one else was there.
10/28/2024
Dianne F. VERIFIED CUSTOMER
Carlos was fantastic to work with! He turned out repair around in one day. Three recalls and a plastic molding repair! Just wonderful, we will be back as we both drive Fords.
10/28/2024
Craig M. VERIFIED CUSTOMER
Carlos was polite, kind and professional. He did a great job!
10/27/2024
John /. VERIFIED CUSTOMER
Domingo Naranjo’s customer service is excellent!!
Thanks a lot!!
10/27/2024
Lazarrus W. VERIFIED CUSTOMER
The best representative ever. He made my experience so easy and smooth. He is my new standard of customer care.
10/27/2024
Abel M. VERIFIED CUSTOMER
Carlos showed that he was knowledgeable. Carlos was able to answer and explain a recall question about my vehicle. I am satisfied with today’s experience.