After having the oil change yesterday now the car shows only 41% oil life and also the Ford app shut the car down due to a battery problem.
9/4/2020
Erica M. VERIFIED CUSTOMER
It was effortless. I dropped of my car the night before. I felt completely secure in leaving the key in the night drop box. By 8:30 a.m. the next day, I received a call that my car was done. It was even washed.
9/4/2020
Jose M. VERIFIED CUSTOMER
I have maintenance warranty oil chages included ...i always pay 45 to 60 extra for full synthetic... i was quoted 58 .. ended paying 99.00 !! 2 1/2 hr wait time ... maintenance warranty is a major rip off !!
9/4/2020
Matthew M. VERIFIED CUSTOMER
Always good with vehicle updates to the customer
9/3/2020
Guy P. VERIFIED CUSTOMER
I will always bring my vehicle to Villa Ford as long as Victor is there.He is an excellent representative for your dealership I’m totally satisfied with Victor and how he kept me informed on the status of my Edge.Thanks again
9/2/2020
John S. VERIFIED CUSTOMER
Was satisfied with everything except when I came to pick up my car. I asked the gentleman at the valet desk if they treated the interior of car with disinfectant. He said yes they did treat it when I first bought the car which is fine to protect the employees from customers. Makes sense. It also makes sense that at the time of delivery, the last employee driving car will disinfect it before customer gets in. We have two other cars of different brands where this procedure is SOP by other dealers. I would trust Villa Ford adopt this process as well.
9/2/2020
Rosanne W. VERIFIED CUSTOMER
Glen was right on it !!!!
9/2/2020
John B. VERIFIED CUSTOMER
Very efficient & courteous from start to finish
9/1/2020
Baron P. VERIFIED CUSTOMER
Great experience.
9/1/2020
Joseph B. VERIFIED CUSTOMER
I liked the fine service
9/1/2020
Gary G. VERIFIED CUSTOMER
Waiting for diagnosis outcome of the issue tomorrow
9/1/2020
Linda M. VERIFIED CUSTOMER
Very fast service for a Saturday. I have been coming for years for service. When your dealership had new owners the employees were always nice but the service kept getting slower and slower and it took days to fix my car. I had to rent cars to go back and forth to work. Which cost $$$$, and of course the cost of the service. I was really impressed with the FAST service this time. I give Carlos an “A,” for his excellent service. Please tell him thank you!!! Please keep up the fast service !!!
8/31/2020
Johnny C. VERIFIED CUSTOMER
He always treats me like family. He treat me like FORD family
8/31/2020
Robert D. VERIFIED CUSTOMER
Great job done quickly car runs great
8/31/2020
Will K. VERIFIED CUSTOMER
Outstanding service and kept up todate
8/31/2020
Elena W. VERIFIED CUSTOMER
I was confused by some of the things noted in the report given to me at the end of the service, but Carlos patiently explained everything to my satisfaction. I continue to be impressed by your customer service!
8/30/2020
Douglass P. VERIFIED CUSTOMER
Glen did a great job!
8/30/2020
Omar V. VERIFIED CUSTOMER
Good customer service, always keep in touch with me to update me on my service repairs
8/30/2020
Stephanie C. VERIFIED CUSTOMER
No complaints. All good. Edgar is great! Very friendly and helpful as always.