Good fast service, my car was ready,as promised Gary G
7/28/2020
John B. VERIFIED CUSTOMER
Glen delivered an excellent customer service. Thank you once again!
7/28/2020
**** T. VERIFIED CUSTOMER
Quick, easy, professional
7/28/2020
Donald S. VERIFIED CUSTOMER
Vehicle not washed, had to wait. No straight answer on tire mobility kit system
7/27/2020
Thelma D. VERIFIED CUSTOMER
Very informative and friendly
7/26/2020
Sylvester M. VERIFIED CUSTOMER
Thank you for the excellent service
7/26/2020
Heath R. VERIFIED CUSTOMER
Janie is amazing and gave great updates and follow throughout the process. That’s why I always make the trip to come Villa.
7/26/2020
Greg M. VERIFIED CUSTOMER
Amazing customer service, definitely deserves a raise!
7/25/2020
Artemio D. VERIFIED CUSTOMER
Carlos is awesome with his Costomer Services. That’s the reason why I prefers him to handle all my auto maintenance diagnostics. Excellent Costomer service.
7/25/2020
Lesley /. VERIFIED CUSTOMER
Glen was thorough and informative.
The delay is in getting the service completed, that is not acceptable.
This is the 2nd delay within 5 weeks, at least this on was 6 days shorter.
7/25/2020
Luis T. VERIFIED CUSTOMER
Thanks for the helpful attention.
7/25/2020
Pamela H. VERIFIED CUSTOMER
Courteous, Warm, Professional & prompt
What more could a girl ask for. However I am
A bit surprised that NO one asked how I like
the New 2020 Escape.. I had the 2016 Escape
also. Have Strong opinions on Both . Seems feedback
Is always stock questions on service or recommendations
NO one asks “Well how do like ur 35K investment?
So Strange So very Strange??
7/24/2020
Nancy S. VERIFIED CUSTOMER
I was happy with the friendly, professional service.
7/24/2020
Justin W. VERIFIED CUSTOMER
This was probably the best dealer services I have experienced.
Very easy to schedule service time
As I was parking my car someone saw me pull in and was at my door to help me before I could turn off the car.
I was in and out in less than 5 minutes
I received text updates during the day. And a final one when the car was ready for pickup
Check out was fast. Less than 3 minutes.
They were all wearing masks and practicing social distancing
Very friendly people. I’ll be back.
7/24/2020
Michael R. VERIFIED CUSTOMER
It is always a pleasure to have Carlos Ibarra assist us. He always greets us by name in a very warm & professional manner.
Carlos always strives to make sure that all questions have been answered and all issues have been resolved. He is a true asset to the Villa Ford.
7/24/2020
Johnny C. VERIFIED CUSTOMER
He is just great. He treats you better than family
7/24/2020
Karen M. VERIFIED CUSTOMER
He was awesome. I will refer him to anyone who could use a service reb
7/24/2020
Silvina D. VERIFIED CUSTOMER
I believe the price I had to pay for what I needed was pretty ridiculous. $265 to basically change a fuse that we all know costs $5. I had left my headlights on one night. The next day my battery was dead so I called AAA to jump start my battery. A task that they do all day every day. And to have the statement made to me that they likely used an “improper procedure”. My media display and USB ports stopped working. A simple google search and one would see that it is a known issue with Mustangs for which the suggested fix is to restart the battery or replace the related fuse. I took it in because I didn’t want to mess anything else up. My car was held overnight for what was likely a 30 minute job. Carlos Ibarra was mostly polite, so I don’t have any issues with him...although I did not get any updates on my car until I called to find out, more than 24 hours after dropping it off. Usually I get more updates. I’ve been a customer at Villa Ford since day 1 that I had my Mustang. For 4 years. So, I do feel a bit disappointed at this situation. I feel taken advantage of.
7/24/2020
Janice C. VERIFIED CUSTOMER
I was also pleasantly surprised that my car had been washed when I went to pick it up thank you very much!
7/23/2020
Lloyd J. VERIFIED CUSTOMER
Jane was friendly and courteous
And kept me well informed very good at her job
I will be coming back.