First time at Villa Ford, and Glen made it awesome. I had a ton of questions about my vehicle, and he patiently answered them all. He was super kind and conversational. First time in a long time having a service advisor that didn’t seem pressured by management to rip me off. It was also so refreshing to have a service advisor not get passive aggressive when I ask about details of the repairs. Ended up spending way more money than I expected, but I’d do it again. He kept me updated while I waited too. Definitely coming back in the future.
7/3/2020
Steve V. VERIFIED CUSTOMER
Carlos is very professional and competent. I was worried about possible damage to my dash while replacing the passenger airbag. But Carlos’s confidence in his team reassured me that my Shelby was in good hands. He explained the procedure and risk and had the technician there with us to also reassure me. They did an excellent job and I’m very happy to come back in for service on my 3 Mustangs.
7/3/2020
Damian D. VERIFIED CUSTOMER
Outstanding customer service by Glen Kotler. Answered all my questions. Got me in and out quickly, which I like because of my work schedule. I will be coming back to Villa Ford when my vehicle needs service again.
7/3/2020
Damian D. VERIFIED CUSTOMER
Outstanding customer service by Glen Kotler. Answered all my questions. Got me in and out quickly, which I like because of my work schedule. I will be coming back to Villa Ford when my vehicle needs service again.
7/3/2020
Kristine L. VERIFIED CUSTOMER
Excellent service! Thank you!!
7/3/2020
Hardy H. VERIFIED CUSTOMER
Excellent
7/3/2020
Aleia J. VERIFIED CUSTOMER
Glen was so kind and helpful as it was my first time at your service center! I appreciated his help and friendliness, even during this crazy pandemic.
7/3/2020
Michael G. VERIFIED CUSTOMER
Your staff and service are always excellent!
7/2/2020
Robert S. VERIFIED CUSTOMER
Excellent service by Carlos
7/2/2020
Stephen F. VERIFIED CUSTOMER
Great customer service. Responds promptly.
7/2/2020
Steve A. VERIFIED CUSTOMER
Joel did a great job. Honest and easy to work with!
7/2/2020
Javier F. VERIFIED CUSTOMER
Awesome service. Car is purring. Good looking out Joel. This is why I don’t take my car to Autonation Ford anymore.
7/2/2020
Steve G. VERIFIED CUSTOMER
I took my truck in for a oil change and they said it would be 4 hrs for it to be done after 8 hrs they called and said it was done. I also asked for a wash . They did a terrible job washing and drying. The windows now water spots and they missed 1/2 the truck washing it. If your going to wash it do it right or not at all. This is the worst service I’ve ever had there at villa ford,and I’ve been a customer for 20 years.And I felt the service adviser had a attitude.
7/1/2020
Roberto I. VERIFIED CUSTOMER
Good job!
7/1/2020
Sean S. VERIFIED CUSTOMER
Viktor did a great job. I didn’t have to wait long and the service was excellent. Truck looks great after the service. Thank you!
7/1/2020
Douglas C. VERIFIED CUSTOMER
Glen did a great job keeping me informed regarding the status of my service appointment.
Thank you!
7/1/2020
Anthony B. VERIFIED CUSTOMER
Everyone was professional and courteous. I felt comfortable being there even with the current pandemic. The only thing is that after the loaner 2020 Ford Edge, my girlfriend wants a new SUV! ;)
Thanks to everyone!
7/1/2020
Robyn R. VERIFIED CUSTOMER
Vic was great keeping me in the loop as to what was happening and Favid was awesome and super nice when he got my car.
7/1/2020
Carol Y. VERIFIED CUSTOMER
It's nice to get into my car and not worry that something is going to go wrong.
6/30/2020
Christina H. VERIFIED CUSTOMER
Glen gave me he comfort knowing my car was in good hands. I was very anxious upon arriving as I did not know that the service department moved from Katella & Main, which meant I was driving much farther and just being out among people. I was treated like I was family and that helped with my nerves!