Not satisfied. Not all Service workers had Mask or Gloves.Very unsafe.After picking up vehicle. moment I drove away vehicle was making a very loud hum coming from gas tank. Turn right back Everyone heard.loud hum even another service worker except Joel He said bring back if it makes the sound again. Un professional response My car did not make that hum before brought in for service and now my engine light is on I am very unhappy with the service provided
5/25/2020
Carlos R. VERIFIED CUSTOMER
Jane is great , helpful and great person to work with. She is my go to person for my car. She knows cars, more importantly care for its customers
Carlos R
5/25/2020
Bruce P. VERIFIED CUSTOMER
Once again, the delays were unbearable
5/24/2020
Bruce E. VERIFIED CUSTOMER
Well done
5/24/2020
Desirae B. VERIFIED CUSTOMER
Glen was awesome !
5/24/2020
Angelique E. VERIFIED CUSTOMER
Dustin kept me up to date and is honest. Everyone working on my van Marcus especially is fabulous and trustworthy.
5/24/2020
Rodney M. VERIFIED CUSTOMER
I'm always completely satisfied with the work the in stew
5/24/2020
Ernestine H. VERIFIED CUSTOMER
Jane was very nice and professional knows her job
5/24/2020
Merdith L. VERIFIED CUSTOMER
Jason is a real trouper trying to get things figured out and gave me a lot of help.
Cam lockwood trails unlimited ll
5/23/2020
Rick P. VERIFIED CUSTOMER
Very quick and accommodating ...
5/23/2020
Jack G. VERIFIED CUSTOMER
Vehicle service drop off took a long time, 1 1/2 hours. The time is took to repair my vehicle took a long time but Victor communicated with me as to what was happening. My vehicle was not washed as promised when I arrived to pick it up, it was filthy and I noticed a crack in the back window trim piece.
5/23/2020
Bradley H. VERIFIED CUSTOMER
Courteous staff and trust the service I receive on my truck.
5/23/2020
Roberto S. VERIFIED CUSTOMER
Very helpful and knowledgeable thank you Jason.
5/23/2020
Paul W. VERIFIED CUSTOMER
Jason kept me informed of the status of the work and was very prompt in answering my questions
5/23/2020
Robert H. VERIFIED CUSTOMER
Service was quick and outstanding!
5/23/2020
Jonathan R. VERIFIED CUSTOMER
Opportunity for Improvement: Calling/contacting client with updates -- particularly when there are unexpected outcomes.
5/22/2020
Eduardo A. VERIFIED CUSTOMER
thanks no comments inquiries
5/22/2020
Richard V. VERIFIED CUSTOMER
Jane ensured the parts were ordered and onsite before I bought my truck in. I was able to bring it in based on my schedule. The work was completed ahead of the promised date.
5/22/2020
Teri A. VERIFIED CUSTOMER
When I came to pick up my car I found several scratches on the front of my car and on 2 sides of my back bumper. I went back to the gentleman who was helping us and I showed him what I found and he called the manager. He came and we discussed the problem and I left my car to be fixed. They were both very polite. Just in happy that more care wasn’t taken with my car. I would hope the employees working on the cars would treat them better than they would treat there own car. Thank you
5/22/2020
Teresa M. VERIFIED CUSTOMER
I would rate Jane a 5 for her customer service. I was not happy at all with Fords policy. She would be the only reason I would come back to the dealership.