Carlos was awesome and provided excellent customer service. I’ve been to villa ford many times and got a new service advisor every visit and never felt 100 percent satisfied when leaving. However, this changed with Carlos as he was honest and up front and I didn’t feel like I was paying for anything that I didn’t really need.
Will definitely only work with Carlos going forward, he has my business for life!
5/7/2020
Paul H. VERIFIED CUSTOMER
Very Satisfied Joel was friendly, professional, and answered all my questions
5/7/2020
Jorge B. VERIFIED CUSTOMER
Excellent service, thank you for your help
5/6/2020
Susie L. VERIFIED CUSTOMER
Joel was my advisor at Ford of Orange. We're glad that we found him here.
5/6/2020
Jacque K. VERIFIED CUSTOMER
Excellent customer service.
5/6/2020
Raymond D. VERIFIED CUSTOMER
It was a an ok experience. Vehicle service was good but the customer service was a failure.
Could of been better if your shuttle was able to go more then 10 miles, I live 11 away and was told they could not drop me off at my home. I have been to McCoy Mills Ford in Fullerton and their shuttle will take people to Irvine if needed.
So to be 1 mile past your ten mile limit is unsatisfactory to a customer.
5/6/2020
Katie /. VERIFIED CUSTOMER
Smooth as possible
5/6/2020
Isidro S. VERIFIED CUSTOMER
I miss the washing????
5/6/2020
Frederick R. VERIFIED CUSTOMER
Victor kept me informed and updated throughout the process while my vehicle was being repaired.
5/6/2020
Richard M. VERIFIED CUSTOMER
I was agast at the cost of labor! $160 per hour is criminal. I felt I was over charged and sold work that may not even be required. I feel the damage to my truck occured when then trans locked up while driving down the street. The recall updated the programing of the trans but did nothing to fix the damage that occured due to the programing error.
Oh, one more thing I was asked if I wanted truck washed and even that didnt get done! It was a terrible experience!! The only bright spot was my service rep Jason Yee. He represented you well and was calm and professional even when I was not. I will not be recommending Villa Ford in fact quite the opposite.
5/6/2020
John R. VERIFIED CUSTOMER
Jason has been my service representative a few times, and I am always satisfied with Jason.
5/6/2020
Linda S. VERIFIED CUSTOMER
Jason is the best!!
5/6/2020
Patrick C. VERIFIED CUSTOMER
Dustin was awesome. Suggested needed services and followed up on status until completed
5/6/2020
Michael J. VERIFIED CUSTOMER
I’ve had Glen several times as my advisor. He continues to hit it out the park. Great job!!!
5/5/2020
Shea M. VERIFIED CUSTOMER
Jane is a rockstar
5/5/2020
Martin N. VERIFIED CUSTOMER
Jane was great! And Very helpfull.
However, the problem did not get fixed. I will have to bring it back for the fourth time with same issue. Im disapointed that your technician cant seem to find problem.
5/4/2020
Randy A. VERIFIED CUSTOMER
He was so nice and helpful. Keep doing an awesome job!