Carlos is a top notch service advisor. A true professional who should be considered for a management position. While im at it, the transmission tech who performed the work on my vehicle should be commended for his excellent work and speedy repair time. A+ ALL AROUND
4/3/2020
Katherine Y. VERIFIED CUSTOMER
Great job
4/2/2020
Jeannine L. VERIFIED CUSTOMER
My service coordinator, Victor, was amazing . He explained everything and got me a loaner car since you were going to have my car for a few days. The experience was very positive.
4/2/2020
Jason H. VERIFIED CUSTOMER
Great service & always smiling! Thanks so much Jane!!
4/2/2020
Esbeyde S. VERIFIED CUSTOMER
Excellent service. I never answer surveys today was an exception
4/1/2020
Robert D. VERIFIED CUSTOMER
Good job no leaks
4/1/2020
James H. VERIFIED CUSTOMER
I was on a tight schedule today and Victor did a great job getting me out of there in 60 mins. Thanks
4/1/2020
Ricardo N. VERIFIED CUSTOMER
Carlos is a great person nice personality I love the service ????????
4/1/2020
Ken M. VERIFIED CUSTOMER
Car was not washed as promised when I came for pickup and it took 3 days to get a replacement strut for the lift gate. Was not happy at pickup time but your Service Manager Dustin handled the issue and offered a complimentary service for next visit and full detail of vehicle when it’s convenient for me. Really appreciated his gesture but wish it was not necessary to begin with. I am hopeful going forward that service will be better as this was the main reason I switched to Ford of Orange previously.
4/1/2020
Eugene F. VERIFIED CUSTOMER
Lou Demarco was great. He helped me understand why FORD MOTOR COMPANY couldn’t supply the replacement part that was necessary to repair the vehicle. It took six weeks before Ford responded that they couldn’t supply the part and Villa Ford was forced to go to an outside vendor to find the part. At least that’s what I was told. Would I buy another Ford? No! Not if they don’t back up their product with replacement parts.
4/1/2020
Paisley P. VERIFIED CUSTOMER
Thanks Jason ! Fast service :)
3/31/2020
Chad N. VERIFIED CUSTOMER
A few weeks ago when I took my 2019 Mustang in for an oil change at the old dealer in Orange off of Main St the lady at the front desk said Ford moved to Villa Ford and for my troubles she gave me a coupon for 1 year of basic maintenance that included oil changes. When I went down to Villa Ford on March 30th they told me they cannot take this coupon because its only good when you buy a new car? Nowhere on that coupon that is readable says for a new car. They took half off the original price. Just my thing is they should make those coupons alot clearer than they are. And Villa still should have stood by it.
Chad N
3/31/2020
Enrique B. VERIFIED CUSTOMER
Excellent service, great customer care.
3/29/2020
Doug B. VERIFIED CUSTOMER
Great job everyone!
3/29/2020
Allan T. VERIFIED CUSTOMER
Team was very helpful Víctor is always on top of his game very helpful.. thanks ford of Orange I will continue to bring my vehicle here..
3/29/2020
Cherie /. VERIFIED CUSTOMER
Great people and great job
3/28/2020
Jeff K. VERIFIED CUSTOMER
Quick, efficient, very reasonable, truck looks great, runs well, Joel was really nice, happy camper????
3/28/2020
Melojean G. VERIFIED CUSTOMER
Kept us in the loop with what was going on with my car and had great customer service.
3/27/2020
Tawny D. VERIFIED CUSTOMER
Great job in communication
3/26/2020
Brentt S. VERIFIED CUSTOMER
Joel is awesome! What a great asset he is to this dealership.