Great service provider. Very professional. I do wish it wasn’t so busy and the work could be completed in a shorter time. My heater isn’t working and Sheldon tells me no one is available to fix it for a couple of weeks. Either ford needs to build a better truck or ford needs more service centers.
3/13/2020
Robert B. VERIFIED CUSTOMER
Yes My wife is very happy and very satisfied very satisfied with the service and now the way the car drives thank you very much
3/13/2020
Vince V. VERIFIED CUSTOMER
Brought my 2018 F150 in because my stereo died on Tuesday 3/3. The truck did not get looked at until the following Monday 3/9, when it took till Tuesday 3/10 to actually determine what the issue was. Once the issue was found the part was ordered and replaced on Wednesday 3/11. I had to initiate contact with my service advisor each day to check on the status of my truck. I was disappointed with the lack of communication and the fact that it took over 1 business week before my truck could be looked at and diagnosed. All I wanted was consistent and honest communication to help not having my vehicle. Also when I picked up my truck a fuse panel was just lying on the passenger side floor, not put together correctly.
3/13/2020
Stephen G. VERIFIED CUSTOMER
I called and talked to Jason about bringing in my truck for an oil change he said bring it in. He had my truck back to me within an hour ????
3/13/2020
Alan B. VERIFIED CUSTOMER
Went in for a factory recall that was to take two hours. In return turn into almost 5 days. Then was told it was my fault and I would have to pay for them to fix the recall. Luckily t I did not have to pay my truck is now running horrible when I took it in it was completely fine when I called to complain I was told I needed to have a service performed in order to make my truck run correctly after the recall was done. I see how they make there money now.
3/12/2020
Jordan U. VERIFIED CUSTOMER
I had a battery put in my truck 18 months ago while it was still under warranty per your records. The battery says 36 months warranty however I was charged for a new battery because my car warranty is up. The battery warranty isn’t. This is my 3rd battery and I’m being charged for a faulty battery. Ford should do better. The battery says 36 month warranty. That’s what it should be regardless of when my car warranty is over.
3/12/2020
Janice P. VERIFIED CUSTOMER
Very satisfied with the customer service I received from Joel.
3/12/2020
Christina Z. VERIFIED CUSTOMER
Sheldon was very helpful. He communicated on the status of my vehicle a few different times while it was there which helped me schedule my work day and arrange for pick up when it was completed. Thank you !
3/12/2020
Ann M. VERIFIED CUSTOMER
Jane was wonderful to work with!!
She explained what was needed and I knew up front the expected cost
Ann M
3/12/2020
Omar G. VERIFIED CUSTOMER
Nice people , great job
3/12/2020
Jeff D. VERIFIED CUSTOMER
Lou my service representative was very informative in keeping me updated on the repair of my Ford Edge.
3/12/2020
Alfonso G. VERIFIED CUSTOMER
This place a joke with horrible customer service.
3/12/2020
Edan D. VERIFIED CUSTOMER
I was never called when my car was ready. So I waited an extra hour for it. I was charged for a full synthetic oil change without given the option of weather I was wanting a blend or full synthetic oil change. And so I was caught off guard when presented with the bill for over $100. When speaking with the cashier manager she was rude and not helpful in explaining why the bill was so high. I walked away dissatisfied with my first visit to this Ford service department and probably will not be returning for a second visit. The guy who took my car was nice but gave the impression that he was a new employee who was still learning, which is fine as long as he has staff to train him properly and ensure my satisfaction.
3/12/2020
Adam E. VERIFIED CUSTOMER
The service counter man Lou was absolutely terrible
3/11/2020
Charles S. VERIFIED CUSTOMER
Thank you, 10 * Jane!
3/11/2020
Dominic E. VERIFIED CUSTOMER
My only comment, other than the great service that I received from Lua, is that I think that the price that you charge to balance tires when you have already planned to remove them and rotate them is outrageous. I was quoted nearly $22 per tire to have them balanced during the rotation that was already included in the work that I was getting done. Since I bought my tires at America’s tire, the balance and rotate them for free.
3/11/2020
Traci F. VERIFIED CUSTOMER
Joel was wonderful but the girl at the check out when I picked up my car was RUDE and uncaring!
3/10/2020
Delbert L. VERIFIED CUSTOMER
Sheldon always take care of us, he is the best!
3/10/2020
Paul S. VERIFIED CUSTOMER
Well done Joel
3/10/2020
Danelle K. VERIFIED CUSTOMER
Joel was pleasant to work with n service was fast. Thank You!