I appreciated having Robert Bowen as my Service Advisor for several reasons. First, he explained additional repairs needed on my car in easy-to-understand language. Second, I regularly received texts concerning the status of my car. Finally, he ensured that all my concerns with my car were handled. Robert Bowen is a professional and competent Service Advisor.
2/14/2020
Adam O. VERIFIED CUSTOMER
Glenn always does a great job. He takes the time to explained what needs to be done and what I should be watching.
2/13/2020
Michael R. VERIFIED CUSTOMER
I spoke with Carlos around 8:30 am about a transmission leak. He had me bring the car in immediately.
Carlos is always so courteous & professional. He is great about keeping me apprised of the status of my vehicle.
Many thanks to Carlos for providing excellent customer service.
2/13/2020
James E. VERIFIED CUSTOMER
Service was great
2/13/2020
Rochelle T. VERIFIED CUSTOMER
I feel my concern wasn’t addressed , I repeatedly told my service advisor a couple of my concerns and I felt they were totally ignored! My feeling about this dealership isn’t very positive at this time or my past visit!
2/13/2020
Kathleen C. VERIFIED CUSTOMER
Jane is a great partner assisting me to keep my Explorer safe and good working order!
2/12/2020
Mary D. VERIFIED CUSTOMER
I came in on my lunch with a screw in my tire after my sensor came on, since I was on my lunch I was limited on time. He called over ther manager and explained my issue and limited time. The manager whos name I don't recall said I will make it happen. I was skeptical if it would happen but sure enough they pulled it if and I got back to work with 10 minutes to spare! Thank you, thank you, thank you!
2/12/2020
Brent A. VERIFIED CUSTOMER
They did a fantastic job. Jane my service advisor did an excellent job communicating the process, letting me know of any additional service needs that needed to be addressed and updated me on when my vehicle would be completed. I bought a ford because I love the super duty’s and their reputation for towing. I have been just as impressed with the service I have received at the dealership. I will continue to bring my vehicle to my local Ford dealership.
2/12/2020
Marcia W. VERIFIED CUSTOMER
Unfortunately Jane was gone home when I picked up my car. I was unable to talk to her regarding the test they did on my car. I was very pleased with her service, very helpful and caring.
2/12/2020
James G. VERIFIED CUSTOMER
Perfect service!
2/11/2020
Aurio B. VERIFIED CUSTOMER
Prompt knowledgeable curteounice demeaner
2/11/2020
Stephen W. VERIFIED CUSTOMER
Great job Glenn thanks for everything!
2/11/2020
Ana T. VERIFIED CUSTOMER
It really made me sick to get your text message it shows how much you are disconnected from the reality. On Saturday I dropped off my truck at 11:23am i told the advisor I will wait for the oil change; at 2:20 pm 3hrs later my truck was still park the same place while other cars that came after me where done with oil change and had left when I told glen the only response was do you want to take your car back he did not offer any other response I picked my car and left as I was exiting the parking lot I received a text saying “Good news Ana your car is almost done” then this second text?? What type of service is this.
2/11/2020
Robert G. VERIFIED CUSTOMER
Great work.
2/10/2020
Kieth B. VERIFIED CUSTOMER
I shouldn’t have to pay for a ride back to the dealer when I’m getting my truck serviced and my ford pass hasn’t been updated yet
2/10/2020
Mark Z. VERIFIED CUSTOMER
I will not be giving the manufacturer a good report. I feel I was sold a false bill of goods with a cheap extended warranty, that did not cover a basic part of the engine and it cost me over $250 out of my pocket that I shouldn’t have had to spend.
2/10/2020
Cheryl D. VERIFIED CUSTOMER
Dustin was very pleasant. And thank you for the customer appreciation day. Enjoyed the wait with the pastries, coffees and smoothies.
2/9/2020
John D. VERIFIED CUSTOMER
Great job and on time. That’s one of the reasons I bought the truck from your store