Jane is the best! She has been my service contact for years. She is clear when she explains what needs to be done. She manages expectation by looking ahead to next service needs especially if my car is coming up on a new milestone which calls for additional preventive maintenance. She never talks down to me. She answers my questions and provides information I wouldn't have thought of asking, which is most helpful. As I said, She is the best! Eleanor B
10/17/2024
Jason W. VERIFIED CUSTOMER
Thank you for your excellent service and attention to our concerns
10/17/2024
Thomas M. VERIFIED CUSTOMER
Jane is always great!
10/16/2024
Christine S. VERIFIED CUSTOMER
Very friendly and explained what was done. Even though they were extremely busy and did not get to everything that was needed to be done . They got to the most important things first. Which was alright to me, because I could bring the car back when not so busy. I greatly appreciate Carlos waiting for me to show from the Lyft driver they sent but arrived just at the time of closing.
10/16/2024
Alexandra V. VERIFIED CUSTOMER
5w20 was put in my hybrid when the manual and oil cap clearly states 0w20 should be used…
10/16/2024
Vincent/Serena B. VERIFIED CUSTOMER
Thank you so much for the assistance in getting my bronco up and running
10/16/2024
Big Belly. VERIFIED CUSTOMER
Amazing job great customer service and a pleasure to work with
10/16/2024
Andrea J. VERIFIED CUSTOMER
Awesome service!
10/16/2024
Scheppmann,Tracy (. VERIFIED CUSTOMER
Still not fixed
Calling tommorow to find solution
10/16/2024
Bruce B. VERIFIED CUSTOMER
First thing a first, thank you Richard. I called in with an old of specification batter on my vehicle, and he helped arrange a chauffeur to grab our explorer. Additionally, when coming to pick up our ford after service was complete, he provided excellent customer service to valet our vehicle himself since the attendants were busy. I was able to get home in time for an important meeting due to his efforts.
I appreciate the level of effort in the little things to make it a swift service.
10/16/2024
Bernie M. VERIFIED CUSTOMER
I had a problem. Had…
Justin took care of it for me.
He is the reason I returned after my first service.
This time around he showed the same professionalism and attentiveness to my issue. He made sure I left satisfied.
I owe him a pizza..
10/16/2024
Sara L. VERIFIED CUSTOMER
Domingo is the best mechanic I have ever had
10/16/2024
Mojibola B. VERIFIED CUSTOMER
Always pleasure to work with Joel
10/15/2024
Technick Llc. VERIFIED CUSTOMER
Domingo will go out of his way to deliver exceptional service as a service advisor and also as I daring person to take care of the service
Bills ford where I bought my car has been consistently delivering a give service on the car at a reasonable cost.
10/15/2024
Terry R. VERIFIED CUSTOMER
Sheldon is a professional and thorough person.
I am very happy with the service provided.
10/15/2024
Steven G. VERIFIED CUSTOMER
The service we received could not have been better.
10/15/2024
Robert B. VERIFIED CUSTOMER
Carlos met me soon as I pulled my car into the service drive and he got right after it to get it fixed for me as soon as possible. I was very satisfied with him. I have dealt with him before very satisfied.
10/14/2024
Nelson, Ronald. VERIFIED CUSTOMER
Not happy with the time it took. But the service writer made everything good for me. I left very happy. Thank you Joel.
10/14/2024
Lawrence T. VERIFIED CUSTOMER
It makes such a difference when you are greeted by a friendly person and things are explained to you without having to ask. This is just the service I have come to expect every time at Villa Ford -long time customer