He watch the job the full time and it was done when he said it would.
12/24/2019
Andrew M. VERIFIED CUSTOMER
Service was friendly and prompt
12/23/2019
Lynn D. VERIFIED CUSTOMER
Robert handled everything just as promised.
12/23/2019
Brian G. VERIFIED CUSTOMER
Robert is the best, i am
Always happy with my experience at Villa Ford.
12/22/2019
Harry J. VERIFIED CUSTOMER
Janey is a first class service advisor.
12/22/2019
Cynthia M. VERIFIED CUSTOMER
He was very helpful!
12/21/2019
Mary K. VERIFIED CUSTOMER
Love that you wash the vehicles
The back/rear of my vehicle was not washed..... had already waited awhile for my paperwork to be found so vehicle could be released that I did not call this problem to their attention
12/20/2019
Robert H. VERIFIED CUSTOMER
Great service
12/20/2019
Michael K. VERIFIED CUSTOMER
Good people
12/20/2019
Todd N. VERIFIED CUSTOMER
Carlos went above and beyond to make sure that my wife’s car was fixed so she wouldn’t be stranded while I was at work. He placed himself in my shoes and took extra steps to make sure I was taken care of. This is the kind of customer service that will have me returning to Villa Ford for all my service needs in the future.
12/20/2019
Maria D. VERIFIED CUSTOMER
Robert made it very easy & smooth process.
Spencer initially was the person to come to my car to check me in. He’s always helpful. Robert was the service manager who took my appointment on the phone and made sure my car was fixed
12/20/2019
Michael L. VERIFIED CUSTOMER
Exceptional technicians and service...thank you.
12/20/2019
Richard M. VERIFIED CUSTOMER
Best staff around! Very friendly, helpful, caring and service oriented. I am very impressed. Please thank all of your staff for excellent service.
12/19/2019
Jon L. VERIFIED CUSTOMER
Great job. Great service. Janie's great.
12/18/2019
Marin B. VERIFIED CUSTOMER
Sheldon is always so wonderful to deal with! I ask for him every time I come in because I know I will get quality and personalized service. And his positive attitude makes the experience even more worth the trip! You truly have a gem with Sheldon!!
12/18/2019
Robert G. VERIFIED CUSTOMER
Great service as usual
12/18/2019
Ibzan T. VERIFIED CUSTOMER
Awesome job. Great customer service.
12/17/2019
Joseph P. VERIFIED CUSTOMER
Glen kept us informed about our trucks needs. Car was ready for pickup in a timely time. Loved the Lyft service too!!
12/15/2019
Jayson T. VERIFIED CUSTOMER
Over all experience went well. Glen did a lot better this time around, compared to the last time I dealt with him. He has good customer service skills
12/15/2019
Steve C. VERIFIED CUSTOMER
When the service advisor knows exactly what recall you are bringing your vehicle in for and says "bring it in tomorrow as we are slow and can fit it in".. But after 4 days says "my hardliners Dept is backed up with some diesel trucks and we will need another 5 to 6 days to get this in there" Tells me either the service advisor is either out of touch with Villa Ford's actual work loaf or that since my repair was a Ford recall job, that actual paying customers come first as their $$ come in immediately as opposed to recall none $$ work.
Either way is bad business for the customer. Who could go without their car for 10 plus days with no quarantee that it would even be accomplished at that point?
Hopefully other Ford dealerships are more respectful of their customers time. And are more truthful in their commitments to customers.
My first time here and definitely a sour taste for Villa ford and definitely avoid this place and also advise others to also.