Nice experience. Look forward to your questionair form.
11/6/2019
Robin B. VERIFIED CUSTOMER
I am always happy with the service at Villa Ford and would highly recommend them.
11/6/2019
Greg C. VERIFIED CUSTOMER
Carlos, Work very professional try help as much as he can
I very happy with him.
Only my negative comment is regarding parts needed to my truck
The Ford big company didn’t have simple parts like radio
To my truck in stock I need to wait 5 days
You should improve parts reachability
11/6/2019
Bryan B. VERIFIED CUSTOMER
When I bought it I was told the service warranty I'm paying for "covers everything except tires". I want the power steering fluid, power brake fluid, and transmission fluid replaced but the warranty I'm paying for does not cover it. That's BS. Janey is great but I was not happy with my visit today.
11/6/2019
John D. VERIFIED CUSTOMER
Fast, smooth, no issues. All one can ask for. Thank you Carlos and Villa Ford.
11/5/2019
Oscar Z. VERIFIED CUSTOMER
No mention or review of what the diagnostic found. Apparently replaced both wheel hubs and bearing, only to find that the exact same issue/sound coming from my car is still there? Since I was not there to physically see them perform the work, Im inclined to think that the car was not worked on at all, or was not properly diagnosed.
11/3/2019
Hector G. VERIFIED CUSTOMER
It was fast and easy no time wasted, great service!
11/3/2019
Jackie H. VERIFIED CUSTOMER
I felt the communication between staff members was lacking. It was really frustrated to have to explain what we needed 5 different times. I felt that no one took the time out to read notes taken by staff members so that when they are out others would know what to do. Due to this experience unfortunately I will not be coming back. Thank you for reaching out to me.
11/3/2019
Melinda B. VERIFIED CUSTOMER
Robert was friendly and professional. Job well done.
11/3/2019
Jonathan R. VERIFIED CUSTOMER
Can’t begin to say how much I appreciated the excellent service both Zak and Dan gave me and my family.
11/3/2019
Jeffery G. VERIFIED CUSTOMER
Kept the Price point that was promised to me
11/2/2019
Jefffrey Y. VERIFIED CUSTOMER
Great job as always! Professional and efficient. I appreciate your service!
11/2/2019
Michael R. VERIFIED CUSTOMER
Carlos did an excellent job keeping in touch with me as to the status of my service
11/1/2019
Albaro G. VERIFIED CUSTOMER
Highly recommend Villa Ford and Glen Kotler he was very professional and answered all of my questions. Thank you!
11/1/2019
Anthony A. VERIFIED CUSTOMER
Always communicates as to what is going on with the vehicle
10/31/2019
Traci I. VERIFIED CUSTOMER
Glen was good at keeping me informed but it would be good if he slowed down his explanation about the needed services a little to customers. He tells you what is necessary and speaks to you as if you understand it the same way he does and while that’s nice that he doesn’t talk down to customers it comes across in a difficult way. He speaks quickly and if you don’t quite understand you don’t feel like you’re able to ask questions because he’s talking to you as if you should know what he means.
10/31/2019
Cheryl W. VERIFIED CUSTOMER
Job well done especially by the service manager!
10/30/2019
Juntao M. VERIFIED CUSTOMER
Dustin is really helpful and reasonable. Thanks for taking care of my car!
10/30/2019
Bob B. VERIFIED CUSTOMER
I especially liked how Robert made me feel and his knowledge of the car. He reminded me of a recall and asked if I would like to have done at the same time. He saved me a trip from having to take time out of my busy schedule and make a return trip. Not to mention it’s my wife’s car and I’m sure she would not have forgotten that I should have gotten it taken care of. Happy Wife Happy Life!
Thanks Robert!