Mr. Bowen was knowledgeable and helpful in explaining the service needed.
10/13/2019
Angelique E. VERIFIED CUSTOMER
I was charged too much for a oil change. I asked about it and was told the works with the coupon was the best deal. As I was leaving Dustin spoke to me and said he looked at the charges and I was over charged. I did not have my tires rotated which was my request since my tires are new. I am a loyal customer and do not appreciate being over charged.
Marcus and the guys who washed my van are fabulous. I have a van with driving modifications and I appreciate their extra care and accommodating my need to drive it into the bay. I understand mistakes happen but when I questioned it the first time the error was not caught. Dustin assured me I will receive a credit on my next oil change. Thanks for the opportunity to give my feedback.
10/13/2019
Lisa H. VERIFIED CUSTOMER
Carlos was very accommodating. Car was finished when he said it would be. Promptly had an Uber ready to go and pick up. Really pleased.
Thank you Carlos!!!
10/12/2019
Helen F. VERIFIED CUSTOMER
I went to Villa Ford on a recall letter from Ford. A part was not in and I was told another letter from Ford would be mailed to me when it was ready. So, service was not done when I was there on Thursday, October 10. When I hear from Ford, I'll give you a call for an appointment. Thank you ....
10/12/2019
Nathan T. VERIFIED CUSTOMER
Great job thanks for facilitating communication with the Hilltop Ford dealership.
10/12/2019
Patricia O. VERIFIED CUSTOMER
Sheldon was very helpful knowledgeable and friendly. He made sure car was washed and all inspections completed. He gave good advice and he listened patiently. He personally called to let me know it was complete and he got it completed early! Very satisfied overall.
10/10/2019
Thaddeus S. VERIFIED CUSTOMER
Sheldon did an outstanding job!
10/10/2019
Larry M. VERIFIED CUSTOMER
He’s was very awesome and trust worthy , explained everything to me and understood that I needed to wait a few days for the major repairs , was not pushy at all. He explained everything in detail in which I actually understood what the service needs for my truck are in the future.
10/9/2019
Brian D. VERIFIED CUSTOMER
Robert is an awesome service manager who thinks the customer is #1 and he works to make sure the service performed is to the customers satisfaction.
10/7/2019
Ryan H. VERIFIED CUSTOMER
Everything was done right. FRFT for maint and recall visit. Only complaint would be they didn’t wash it even though I had asked for it.
10/7/2019
Milton S. VERIFIED CUSTOMER
Overall great job
10/6/2019
Karl A. VERIFIED CUSTOMER
Glen was great and had my car done when he said it would be.
10/6/2019
Brownie H. VERIFIED CUSTOMER
Robert had me in and out quickly. I didn’t have much time and let him know. He didn’t just give me the old, “oh yes sir... we’ll take good care of you sir,” he actually delivered! I won’t be going to anyone else for service. I trust this guy.
10/6/2019
Susan B. VERIFIED CUSTOMER
I received excellent customer service from Robert. He kept me updated throughout the process. I was very impressed
10/6/2019
Inan H. VERIFIED CUSTOMER
>no worries; thanks for the loaner vehicle you all let me borrow. i'll handle Michigan Ford-your team is golden from my visitation.
>thank you VillaFord, for taking care of my 'baby'
10/6/2019
Arturo S. VERIFIED CUSTOMER
Glen is extremely helpful and informative.
10/6/2019
Meredythe H. VERIFIED CUSTOMER
Excellent Service! very satisfied with the quality of service. very helpful friendly efficient and timely thank you so much
10/5/2019
Randy B. VERIFIED CUSTOMER
All involved were great. Thanks very much
10/5/2019
Ashley C. VERIFIED CUSTOMER
Horrible experience I regret ever buying a car from here. I would never recommend this place to anyone. If anything I'll tell them about my experience here. Car broke down with 32000 mi on it. Once we found out warranty wouldn't cover Janeys attitude completely changed. She from being a sweetheart to not caring you can hear her tone of voice completely change. When I returned the car rental Janey was still calling me telling me to return it. The day I returned the rental I had no form of transportation to get home.i was literally at the dealer crying with my 8 year old son to help me find a solution. Never received help.
Oh and Janey send a link so that I am able to apply for a service credit but the bank she send the information about isn't even associated with their car dealer so I want able to fill out the application
10/5/2019
David P. VERIFIED CUSTOMER
Carlos was fear! However this the Second time in a row that I’ve been called saying in my car was ready to be picked up. And when I get to the dealership the wash and be done. Which means I have to stand around and wait for the car that was done. I am sure that the service advisor is being told the car is done.
It is not his job to go out to the lot and inspect the car. I complained about this the first time and I complained about it the second time, my son has also experienced the same problem. If you can’t get the act together I’ll go to a different dealer. I live in Tustin power forward is much closer.
As a sidenote I never had this problem with a previous management/ownership.