Jane is very helpful and she treat you like a family member
6/13/2019
Judy P. VERIFIED CUSTOMER
Your service dept is excellent and never had an issue with any of your service personal or mechanical
6/13/2019
Christina B. VERIFIED CUSTOMER
Glenn was fantastic. Got me out really quickly. Did not second guess me when I told him what was going on with my car like other dealerships have. Amazing service. Thank you for taking such good care of our car and by extention, our family.
6/13/2019
Heather C. VERIFIED CUSTOMER
Robert is an excellent service writer. Are you fission and takes care of everything.
6/13/2019
Sal P. VERIFIED CUSTOMER
I’ve never brought my truck to anyone else for repair except Villa Ford. I brought my truck in about a month ago for an oil change. It was recommend I do a coolant/radiator service so I did. In the days following I smelled burnt coolant after a drive and the engine seemed hot from the grill area. I looked at the reservoir tank and the fluid seemed dirty considering it was just flushed. I brought it in today and was told the tank had a leak. The quote was $950. Does that seem reasonable? Quite a coincidence I suddenly need a new tank after you JUST flushed the system. Part of the $950 quote included flushing the system. Didn’t you just flush it? I’m not happy at all and it’s going to be difficult for me to take the truck there again. I think a refund for the “coolant flush” is in order. My contact number is ****-****-xxxx. -Sal P
6/12/2019
Christopher A. VERIFIED CUSTOMER
I just have one question. Why was I charged for a full bottle of DEF fluid when the gages read 85% full. I didn’t receive the remaining fluid.
6/11/2019
Jeff L. VERIFIED CUSTOMER
She continued to keep me informed on what was happening to my truck, I had complete trust in her. Thank you
6/11/2019
Isaac K. VERIFIED CUSTOMER
As per usual, Jane and the team and Bob Wilson's Villa Gord show outstanding consumer practices and strong commitment to customer satisfaction. They are prompt with follow ups and reports. Dedicated to making sure you get the most out of the warranty and repairs.
6/10/2019
Cheryl D. VERIFIED CUSTOMER
Thank you for the professional and personal care. It is truly appreciated.
6/10/2019
Roger K. VERIFIED CUSTOMER
Carlos was great!
6/9/2019
Roberto A. VERIFIED CUSTOMER
The only thing. When I picked up the car. Nobody was behind the counter at the cashiers desk. I waited a good 15-20 minutes. I think the person was on break but nobody was covering while she was gone. Anyways. No big deal. Everything else was great!
6/9/2019
Salvatore F. VERIFIED CUSTOMER
Robert was patient with me and all my questions regarding my vehicle. I really appreciated his great service!
6/9/2019
Jaime C. VERIFIED CUSTOMER
He was very courteous and professional
6/9/2019
Ruben G. VERIFIED CUSTOMER
Thank u
6/8/2019
Dale C. VERIFIED CUSTOMER
Thanks
6/8/2019
Kristen W. VERIFIED CUSTOMER
Great customer service.
6/8/2019
Steve H. VERIFIED CUSTOMER
Jayne gives us consistently great customer service... she’s always very helpful and pleasant. Thank you!
6/8/2019
Karen R. VERIFIED CUSTOMER
Jane was great to work with!
6/7/2019
Larry L. VERIFIED CUSTOMER
Carlos did a great job. Additional feedback - he offered a car wash, and since I had just returned from Las vegas and the car was dirty and bug covered I said thanks, it can use it. Apparently it was washed, but very poorly, still bugs and droppings all over the front and the windshield. The dust was washed off, but not much else.
6/7/2019
Michelle C. VERIFIED CUSTOMER
First time bringing my car in and Carlos was so helpful. Didn’t know I had a broken axel and he went through the entire process with me.