David Wilson's Villa Ford Auto Repair Service Center

I dropped my car off to be looked at and repaired after it had overheated, and I had to call back myself 24hrs later to find out what the issue was and how much the repairs would cost me. Then I found out that the car *might* be available by the end of the day, or by the morning after that. I’m lucky in the fact that I had another means of transportation for two days, but a lot of people don’t have that convenience. I had to call back to find out the status of my cars repairs and the cost of them, and it took 48 hours to resolve the issue, with no indication as to how long it would take when I had dropped it off.

Robert was kind and courteous, he was prompt and delivered the car sooner than promised

Robert is responsive, courteous, and professional. I look forward to future services with Robert as my service advisor.

The car was so dirty that he went out and washed it a second time

Glen was great

It is not Glen’s fault but why did I have to call the ford dealer 7-8 times to request a LYFT ride after I was done at work to get picked up and pick up my truck? Every time I called and ask the receptionist that I needed a LYFT ride, she would transfer me to another line in which I got a voicemail EVERYTIME. After the second call, I was very specific with the receptionist, I stated that I was calling for a LYFT ride and that before she transferred my call, could she please make sure there was someone available to take my call. EVERY TIME, she said, “yes I will”. SHE LIED! This happened way too many times. A customer should not have to call 7-8 times to request to be picked up nor should a customer have to be that clear with the receptionist for that many times and she still disregard the customer’s request to check to see if there’s someone else available. I don’t care how busy she is. I deserve the same amount of help as anyone else. In addition, I asked Glen to repair/fix a loose part that was hanging at the bottom of my truck. It was never fixed. It is still hanging from the bottom from below the engine. I am very disappointed in my service experience. I truly expected more. But I am very upset at your poorly trained and experienced receptionist that refused to help me last Tuesday May, 28th.

Was very please with the friendly. Greeting I RECIEVED and prompt attention I was given on my arrival. Was in & out in less than an hour. Thank you

Great service .

Service department always does a great job

Carlos Ibarra was a very professional and competent advisor. He explained in every day language what was wrong with my car so that I could understand. He texted and provided updates. His professional and personable ways were appreciated.

Great job thank you!

There are no problems to report. The correct tires were ordered and put on my car correctly.

I was able to drop off my SUV this morning and was greeted promptly and my car was completed in a timely manner but it was the price that has me thinking twice about coming back. $70 for an oil change is just too much

Great guy helped me

Jane is extremely detail oriented and has a grasp on how to keep a customer loyal.

The dealer kept car for 3 weeks and returned it to me with broken not working turbo . Obviously ???? didn’t check what they networks car after 3 weeks at the dealer came as broken as I delivered it . Underpowered and both shifting gears properly . Unbelievable reaching out to ford corporate

Service writer was very helpful

Carlos and other personnel were courteous and professional

Like the people and the atmosphere

My eight-month-old Ford Explorer is 3 quarts low on oil not sure where we go from here, it is still brand new it only has 4000 miles on it