Carlos is a very rude, unprofessional representative of Villa Ford. He blamed everyone else for his errors. My car took 1 month to replace windshield and headliner from an accident. Twice he ordered the wrong parts and claimed it was someone else’s fault. Left me without a car. I am a customer of Villa Ford for my vehicles and to be treated with such disrespect was deeply troubling.
5/11/2019
James W. VERIFIED CUSTOMER
Carlos was very professional and was very pleased with help and keeping me informed on the status of my vehicle.
5/10/2019
Lauren B. VERIFIED CUSTOMER
Glen was amazing keeping me informed. Really appreciated the great job!!
5/10/2019
Jon W. VERIFIED CUSTOMER
Carlos is an amazing man that is very helpful in that stressful situation will be returning there in the future
5/10/2019
Oscar B. VERIFIED CUSTOMER
Looking forward to the survey. Glen Kotler provided exceptional service.
5/10/2019
Maria H. VERIFIED CUSTOMER
Carlos me atendio muy bien. El mejor servicio con el
5/9/2019
James L. VERIFIED CUSTOMER
Sheldon went above and beyond to make sure I was taking care of.
5/7/2019
Sohrab S. VERIFIED CUSTOMER
Great service and dealerships
5/7/2019
Richard H. VERIFIED CUSTOMER
Carlos was misleading in regards to the modular on the sensor for the rear door.
After telling me that Ford had problems with the modular . He Told me that the technician said it was working but may
stop working because of the modular . When I asked him what final bill was he told me it was 480.00 . But when I came to pick it up. The bill was 637.00 when I asked him about it he said there was a additional 160.00 for the tech to diagnose the rear door after he already told me what it was . He said it would be waived if I had it repaired for 392.00. The estimate was 628.00 . My problem is that he
said the tech said it was working it was probably the modular . Then he goes back to diagnose it when he already knew what it was. That was total misrepresentation of what he told me on the phone . Since I am due to have the
Navigation chip replaced for 404.00 and have modular replaced for 392.00 this a terrible experience. I live closer to Ford of Orange but to wanted to keep all
Service with you since that is where the car was purchased and serviced. I am not real happy way this was handled. Thank you for time .
5/7/2019
Bill W. VERIFIED CUSTOMER
She was awesome in my opinion went way above and beyond in helping me keeping me up dated and making sure it was on time thank you very much!
5/6/2019
John C. VERIFIED CUSTOMER
Jane was helpful and informative, a true professional.
John
5/6/2019
Arthur C. VERIFIED CUSTOMER
Job completed very quickly. It was a good experience.
5/5/2019
Active E. VERIFIED CUSTOMER
Painless and efficient it was a pleasure having a Factory recall