Glen was very professional and most important, efficient. He got me set up quickly and communicated when the car was done. He did a great job.
5/1/2019
Jocelyn M. VERIFIED CUSTOMER
Sheldon was very helpful and took the time to explain the resolution that the tech team found for my car's issue - thank you!
5/1/2019
Robert S. VERIFIED CUSTOMER
Glen was great to work with.
5/1/2019
Todd R. VERIFIED CUSTOMER
I appreciate that Carlos made sure that the job was done correctly.
5/1/2019
Jennifer D. VERIFIED CUSTOMER
Jane is always a pleasure to work with when coming into Villa Ford. She makes me feel welcome and keeps me updated on my car’s progress.
4/30/2019
Jaime S. VERIFIED CUSTOMER
Its always a pleasure having my Vehicle serviced at Villa Ford, getting repairs done, and having leaks found is always a breeze. Dustin and his team at Villa Ford are always so welcoming and inviting. Thank you for the wonderful service!
4/30/2019
Jack P. VERIFIED CUSTOMER
Glen lacks personality, had much more conversation with the woman service writer to his left. Overall I was disappointed with the cashier she seemed distracted and would have purchased something from the parts department but found nobody at the parts counter while I was waiting for cashier
4/29/2019
Marilynn H. VERIFIED CUSTOMER
From the moment I arrived for my oil change appointment, I was treated like a valued customer. Glen Kotler greeted me and processed my paperwork, he gave me information on what would be looked at for my service and how long it would take as I was waiting for the car and guided me to the lobby area where he offered me refreshments. He checked in with me every 15 min. to give me a status report and promptly came (early) to guide me to the cashier when done. Excellent car and people service!!!! Thank you!!!
4/28/2019
Shannon V. VERIFIED CUSTOMER
Glen was very helpful and made sure I was well taken care of as well as my car.
4/27/2019
Adwin B. VERIFIED CUSTOMER
For a 15 minute repair at my place I ended up having multiple texts saying you had my car at the shop. This disrupted my off time and my work time. When I would text I get no response. I even called you guys and you promised I wouldn’t get any more texts. You need better business practices.
4/27/2019
Patricia M. VERIFIED CUSTOMER
Carlos was on it!
4/27/2019
Margarita L. VERIFIED CUSTOMER
Customer service very helpful , they explained to me what my car needs and really happy with ford.
4/27/2019
Ralph G. VERIFIED CUSTOMER
She was wonderful. Full of energy and very friendly and professional.
4/26/2019
Michael O. VERIFIED CUSTOMER
Glen was friendly efficient and got me back on the road quickly.
4/26/2019
Mary J. VERIFIED CUSTOMER
I enjoyed working with Sheldon. He was professional and he communicated with me as to what was going on with my vehicle. I really like that I could call him directly if I had any questions or leave a message. I did not have to go through customer service. That saved me time.
4/25/2019
James M. VERIFIED CUSTOMER
Service tech Carlos debated whether struts, etc., were covered under CPO warranty; he seemed sarcastic when I mentioned that they were covered under this warranty...and they were. Would have been much better customer service to say, "I'm sure that you are right about the warranty; let me just verify that and get back to you." Arguing with the customer, especially when the customer is right, is unprofessional, and rude. In addition, Villa Ford had my Escape from Thursday, 4/18, through Tuesday, 4/23; this is completely unacceptable! I will be taking my service, and sales, business to another dealership going forward.