Jane is a pleasure to work with she wants the customer satisfied and does well at it.
4/13/2019
Susan A. VERIFIED CUSTOMER
Service is top notch, from the minute you drive in until they wash your truck when finished. Glen always goes the extra to make sure you get everything you need and want.
4/13/2019
Michael S. VERIFIED CUSTOMER
It was great....as always
4/13/2019
Robert D. VERIFIED CUSTOMER
Very happy with service
4/13/2019
Tracy H. VERIFIED CUSTOMER
Glen was great! Unfortunately I was told that they could replace my (nearly) dead battery in an hour. I was then told they had sold the last battery the night before, but that they put a rush on the order and it would be there right around the one hour mark (which was 10 minutes later). Ok, no big deal. 50 minutes later I am told that the “timing was off and it will be here in 20 minutes”. By that point I had been there for nearly 2 hours and couldn’t say with confidence that the battery would indeed arrive within 20 minutes. I ended up asking them to put the bad battery back in and I left without a battery after waiting for 2 hours. That being said, Glen was fantastic. I could tell that he was really trying to get the battery in and get my car done so I could go to work. I don’t blame Glen, but that doesn’t change the fact that I wasted two hours of my day (and lost wages).
4/13/2019
Jacob S. VERIFIED CUSTOMER
The work was completed on time and Jane kept me updated during the whole process. She was a complete professional and the dealership is lucky to have her. I love Dave Wilson's Villa Ford
4/13/2019
Jason M. VERIFIED CUSTOMER
10/10
4/13/2019
Mariana O. VERIFIED CUSTOMER
Great customer service. Thank you
4/12/2019
Luz R. VERIFIED CUSTOMER
Jane and her team were absolutely over-the-top with getting me in and out with my service. She is exact reason why I continue to go to Villa Ford even though there are dealerships closer to my house. Outstanding service.
4/12/2019
Deborah C. VERIFIED CUSTOMER
Great experience!! Thank you, Glenn
4/12/2019
Gary S. VERIFIED CUSTOMER
Sheldon was great. I was disappointed in the price I was charged just for diagnostic. I wasn’t aware of a charge to simply check. I brought the car in a different day and spoke to a different advisor. He said I would need to leave the car and it sounded like an internal issue with the car. I did what he said and I was charged $100 to find out it was only a key. Pretty angry. The charge would have been more but Sheldon helped with a discount. I have done all my serviceing with villa ford but my confidence is shaken in villa ford for the $100 I was charged for no reason and being without my car for a day. Again Sheldon was great.
4/12/2019
Paul D. VERIFIED CUSTOMER
Jane did a great job handling my recall and making sure my rental car was at Fords cost. I would recommend Janey and plan to request her next time I need servicing.
4/12/2019
Danny C. VERIFIED CUSTOMER
The service provided was about some of the best service I’ve received in a very long time !!
Thanks again
4/12/2019
Charles G. VERIFIED CUSTOMER
Over many years of buying new cars, trucks & vans, I've dealt with Chev, Dodge & Ford dealerships. The bottom line to me is that I find them all pretty much the same, with few exceptions.
4/11/2019
Oscar A. VERIFIED CUSTOMER
Much happier with service! Was customer years ago, but left. Great turn around.
4/11/2019
Gary M. VERIFIED CUSTOMER
Great Service. completed on time
4/10/2019
Jose A. VERIFIED CUSTOMER
Great job..
4/10/2019
Cathleena C. VERIFIED CUSTOMER
Carlos was friendly and made the whole process simple and pleasant. Thank you!
4/10/2019
Christina V. VERIFIED CUSTOMER
Glen and the staff were very nice.
4/10/2019
Helen N. VERIFIED CUSTOMER
She is the best! Always greets me with a smile no matter how busy she is. She made sure I was well taken care of. She is amazing!!