Sheldon was excellent. He kept me informed when important events took place. He tracked down answers to my questions when I called. I’ve always had excellent service with Villa Ford
4/9/2019
Michael G. VERIFIED CUSTOMER
Glen was exceptional! His assessment, his courtesy, and his prefessionalism were of the highest level.
4/9/2019
Erin Q. VERIFIED CUSTOMER
I appreciated Glenn helping me find the best deal for the 2 tires I need and helping make an appointment in early May for me to come back and have them replaced. He was also extra careful not to startle my service dog. Made me comfortable that she was welcome too while we waited.
4/8/2019
Ann K. VERIFIED CUSTOMER
Service was great. Paying took way too long. Cashier wasn’t available for at least 15 minutes and there were 3 of us waiting.
4/7/2019
Deborah S. VERIFIED CUSTOMER
Glen was a dream come true! Flawless service from beginning to end! Thank you!
4/7/2019
Edward O. VERIFIED CUSTOMER
Customer oriented and professional.????
4/5/2019
Susan Z. VERIFIED CUSTOMER
Superb service.
4/5/2019
Shelli H. VERIFIED CUSTOMER
Janey offered great customer service! Thanks so much.
4/4/2019
Suzanne S. VERIFIED CUSTOMER
I give the overall experience an 8 out of 10. Not receiving a “10” was due to clear confusion with customers and seemingly too few staff. I was happy to be working at the provided space, so the hours of time were not distruptivd for this day, but after what I believe was 4 hours from having brought my vehicle in for a simple oil change, I inquired on its status and was able to finalize. The cashier sent me to the wrong location and I spent time hunting for my car only to have to ask for someone to find it in an area opposite from where I was told it was located. There’s much good at Villa Ford, but the seemingly regular frazzle of too few customer service reps and unhappy, visibly and audibly unhappy customers is not a good image. Regarding location of cars ... what if parking spaces were numbered and when keys left with cashier they knew exactly where to tell the customer their car was located? Also Sheldon Cope is awesome. I now know I should only deal with him to be certain of receiving exceptional customer service!
4/3/2019
Kelly M. VERIFIED CUSTOMER
Could not find the problem after 4 days. Told me I could pick up my car and I drove it home and problem occurred again. It has just been towed to your dealership
4/3/2019
Cynthia D. VERIFIED CUSTOMER
Glen Kotker made the experience with David Wilson Villa Ford Service Department one of the best experiences my husband and I have had the pleasure of doing business with! I would recommend Glen to other friends and family again!
4/3/2019
Isaac K. VERIFIED CUSTOMER
She is as usual, outstanding in customer care and character. Extremely pleasant and easy to work with.
4/3/2019
James P. VERIFIED CUSTOMER
It is a pleasure to do business with Jane
4/3/2019
Cyntha F. VERIFIED CUSTOMER
I give Robert a 100% ????????
4/2/2019
Jose A. VERIFIED CUSTOMER
Jane was very helpful and treated me great. She said, they’ll do a diagnosis on my vehicle and give me the best option. Thanks Jane,
I appreciate your help.
4/2/2019
Edren M. VERIFIED CUSTOMER
Thanks
4/2/2019
Phyllis N. VERIFIED CUSTOMER
Glen was very efficient and knowledgeable about my car problem. I appreciate him very much.
4/1/2019
Pamala J. VERIFIED CUSTOMER
I appreciate the honesty about my car needs. Staff was professional and courtesous
3/31/2019
Steve G. VERIFIED CUSTOMER
Robert was very helpful. On a one to ten scale I’ll
Give him a ten .
3/31/2019
Michelle S. VERIFIED CUSTOMER
Jane didn’t come to me for my appointment. I spoke with someone else and told them I needed my car services for 60,000 miles, oil changed, and my ac checked. I didn’t get the 60k mike service or oil changed as requested when I picked up my car. Jane shows up last minute during my appointment with a fake British accent and was condescending and speaking over me and my concerns over my ac. And she forgot to include my oil change and 60,000 mile service. She called me later that day telling me that she would call me the following day about my car. She didn’t. I called villa ford myself and found out my car was serviced and she wasn’t in that day. Overall, I was disappointed.