Though I’m sure the service performed was fine, I’m disappointed the service person handling my vehicle wasn’t quite honest with as to the status of my vehicle when I inquired - after having waited 3 hours! He advised my vehicle was in wash. 20 minutes later the cashier checked on me and my vehicle, and it was not in wash at all, it was still being serviced.
As a Customer Service professional, you should NEVER over commit and under deliver. I was very disappointed.
3/24/2019
Thomas W. VERIFIED CUSTOMER
I have driven my car for over 35.city miles in two days. The eco system has not shut down one single time since I picked up the car.something needs to be done, my mileage has dropped from 19 to 14 mpg. This is unacceptable
3/24/2019
Michael M. VERIFIED CUSTOMER
Looking forward to receiving the survey. I was treated like a queen
3/23/2019
Patrick C. VERIFIED CUSTOMER
Carlos was very helpful and did a great job
3/23/2019
Joseph C. VERIFIED CUSTOMER
She is a great representative of Villa Ford. Always professional. Always going the extra mile that makes the difference between good customer service and excellent customer service. Also, as a bonus, she is fun to deal with and has a great sense of humor.
3/21/2019
Mariusz K. VERIFIED CUSTOMER
Would have to fight the installation bill with corporate ford since the part was faulty and dealer charged me installation again
3/21/2019
Bruce E. VERIFIED CUSTOMER
Kept me updated
3/21/2019
Thomas H. VERIFIED CUSTOMER
Glen Kotler was great. He was very professional, friendly and knowledgeable. It was a pleasure to do business at Villa Ford.
3/21/2019
Patrick O. VERIFIED CUSTOMER
I believe that that poorly constructed moonroof that failed was not worth $1500 for the part alone. $2700 later and the pain of having to pay for that was the most I have ever paid in my life. I dropped the car off last Wednesday night and I didn’t get it back for a week. I didn’t feel there was adequate communication when the completion of the work would happen. I had to call Sheldon several times and I felt I was never going to get it. I know I will never buy another car with moonroof it has been painful lesson. I don’t think I will ever buy another car from Villaas result of this experience. Villa sold me this nightmare.
3/21/2019
Sergio T. VERIFIED CUSTOMER
Quick and easy
3/21/2019
Betty F. VERIFIED CUSTOMER
Thank you. The car is usually washed after service but aside from that it went very well. I must be spoiled. ????
3/20/2019
Diane T. VERIFIED CUSTOMER
Janey was very attentive and helpful. I felt she represented “me”...not Ford. That is important as a customer service rep to make the customer feel they are there for them. Thank you Janey!
3/20/2019
Allan G. VERIFIED CUSTOMER
Needed to call service writer to clarify battery findings. Please review the complete report-and advise.
Thank you
3/20/2019
Nancy/Betty T. VERIFIED CUSTOMER
No one called me to give me the status of my vehicle. When I called, I had to leave a message and my call was not returned. Was not happy that I could not be told what was wrong with the vehicle. First was told they didn’t know, then that it was the emission valves and we’re waiting for Fords response (if this was covered under my extended warranty), then that the dip stick was not properly closed. Makes me question if they know what they are doing. Lastly, the loaner vehicle I was being offered was not big enough or spacious for my family. When my husband picked up the vehicle, he asked why they told me that it was the emission valves and he was told they gave me the wrong info.
3/19/2019
Robin S. VERIFIED CUSTOMER
Excellent customer service
3/18/2019
Kennth M. VERIFIED CUSTOMER
Sheldon was articulate and genuinelywarm.
3/18/2019
Kimberly D. VERIFIED CUSTOMER
It was my first time ever getting my new car serviced, and Robert made it a very positive experience for me. Thanks!
3/18/2019
Manuel M. VERIFIED CUSTOMER
No thank you.
3/17/2019
Mr Richard. VERIFIED CUSTOMER
Jane was very good.
My disappointment is with Ford’s service and extended warranty. If Ford is going to take care of my vehicle, why did they not do any diagnostics during the 80,000+ miles they were responsible for?
I am pretty sure the engine codes did not just suddenly show up.
Either take care of my vehicle totally or don’t bother to sell me your service.
3/17/2019
Herman A. VERIFIED CUSTOMER
Basically the writer lacked the technical knowledge to explain the need for the services needed