I was completely satisfied with Jane’s service recommendations. She is very pleasant and knowledgeable.
2/16/2019
Jose M. VERIFIED CUSTOMER
Very good service.
2/15/2019
Lawrence S. VERIFIED CUSTOMER
Great service Dustin was wonderful to deal with.
2/14/2019
Paul L. VERIFIED CUSTOMER
1- very poor job done by advisor Eric Gonzales. Did not communicate the status , I kept calling with no response.
2 - the following day after not hearing from Eric and him not answering my calls/phone messages and the service department not answering the phone I de died to call the regular number and was connected to Robert whom investigated the issue and after 10 minutes called me back with the status and estimate. Due to the fact that I absolutely needed to have the car fixed today, I went ahead and gave the ok for the service to be done.
I was very upset that I was charged $160.00 for diagnosis for a job that I told him actually what the problem was. So, I went to pick up the car I shared my dissatisfaction with the service, the lady offered to take the diagnostic charge off and went to talk to someone. After a few minutes a gentleman came back and said they could only take $40.00 off the entire bill, I told no I will pay for the entire bill and will not come here again to do any major work. Even though that my car is no longer under warranty I continued to go there for all work needed to be done.... You lost a customer and will not recommend your services to anyone else.!
2/14/2019
Andrew G. VERIFIED CUSTOMER
Always good people in the service department. Thanks again for helping me out.
Andrew
2/13/2019
Enrique B. VERIFIED CUSTOMER
Great customer service !
2/11/2019
Aaron R. VERIFIED CUSTOMER
She was awesome. Thank you for the great service.
2/11/2019
Russell P. VERIFIED CUSTOMER
People make mistakes. That doesn't bother me. What bothers me is the time I have to take to get my window retinted. There was no offer to give me a discount on my oil change. How about comping the whole thing. So let me get this straight...you damage my window tint, but you're going to reimburse me for that. The oil change and time involved getting this done is on me, but I didn't cause this.
2/10/2019
Armando O. VERIFIED CUSTOMER
Nice work ‘ really help full ‘
Robert was rihgt on mu truck ‘
Thank u for your service
2/10/2019
Robert C. VERIFIED CUSTOMER
He went above and beyond to accommodate.
2/10/2019
Clyde H. VERIFIED CUSTOMER
His over all service was outstanding, very responsive to all my questions.
2/10/2019
Steve K. VERIFIED CUSTOMER
Every service I have had done at Villa Ford has been exceptional. Their customer service is second to none. Eric Gonzalez is a terrific representative for the dealership. Very helpful, courteous friendly and efficient. I enthusiastically recommend Villa Ford.
2/10/2019
Michael G. VERIFIED CUSTOMER
Robert was the best! Perfect service as promised. Couldn't be happier.
2/10/2019
Jason L. VERIFIED CUSTOMER
Great job
2/10/2019
Mr Rosito. VERIFIED CUSTOMER
Very satisfied with Erick’s professionalism, courtesy and knowledge of his job.
2/10/2019
Edward M. VERIFIED CUSTOMER
friendly, helpful and the turn around on the service was quick!
2/9/2019
Michael M. VERIFIED CUSTOMER
Erick went above and beyond making sure everything was perfect and taken care of with no issues. I can’t thank him enough for how he took care of my vehicles. Thank you
2/9/2019
Bruce B. VERIFIED CUSTOMER
Glen is a great asset for your team. Personable, knowledgeable and accurate. I’ve purchased 5 cars there in last two years, I’ll return.
2/9/2019
Fayez M. VERIFIED CUSTOMER
Satisfied and appreciate the work done. Thank you
2/9/2019
Mike C. VERIFIED CUSTOMER
I have had a terrible experience with Ford of Orange on Katella. It was refreshing to have a good experience. Although I recently bought the F150 I was considering selling the new truck so I wouldn't have to deal with Ford. This dealership has changed my mind. I would recommend them to family and friends as of today.