I was very happy with Janey, but y’my problem I needed fixing was not performed until the next day , after all regular maintenance was performed. You should have fixed my issue , then perform the maintenance. Had my car for 3 days. Otherwise we like Ford.
2/9/2019
Heidi B. VERIFIED CUSTOMER
Sheldon was extremely helpful and was very accommodating to me and my schedule. That’s really appreciated as a single mom with three kids.
2/8/2019
Angus M. VERIFIED CUSTOMER
Erik did a great job of getting my service completed timely.
2/8/2019
Heather B. VERIFIED CUSTOMER
Erick was very personable and helpful. He provided me with excellent customer service.
2/8/2019
Garet H. VERIFIED CUSTOMER
Excellent job. Very quick and efficient. Greatly appreciated.
2/8/2019
Robin B. VERIFIED CUSTOMER
Glen was professional and friendly. Great service.
2/8/2019
Barbara O. VERIFIED CUSTOMER
Very nice people in service Dept.
2/8/2019
Sandra V. VERIFIED CUSTOMER
Dustin treated me with respect and courtesy and made sure my questions were answered to the best of his ability. While the outcome wasn't what I hoped for, I was satisfied with the way it was handled - the outcome is not anyone's fault but just a fact of the situation.
2/7/2019
Christopher F. VERIFIED CUSTOMER
I love Jane! She is very nice and walks me through all the steps of what needs to be fixed on my car. I appreciate her honesty and her communication in keeping me posted about the status of my vehicle. I highly praise and recommend Jane because she is the prime example of outstanding and extraordinary customer service!! Thank you again to Jane for taking such good care of me and my vehicle. :)
2/7/2019
Craig S. VERIFIED CUSTOMER
car was in shops 3 days. Poor communication on when it would be ready. I don’t care how long it was in there, but I need to make plans. I do t like the $160 dollar diagnostic charge when I pay 1800 bucks. I hope the work is good, but that remains to be seen.
Every person I dealt with was respectful. The place was clean. Hope my review helps; it’s not meant to be hurtful.
2/7/2019
Patricia S. VERIFIED CUSTOMER
Prompt service and a free ride at drop off and pick up. A pleasure to work with.
2/7/2019
Myles B. VERIFIED CUSTOMER
Dustin is great! Car isn’t unfortanately, but we’ve become good friends from my frequent visits to the service department. Overall very satisfied.
2/7/2019
Charles W. VERIFIED CUSTOMER
Janey was awesome! Took very good care of me.
2/7/2019
Susana R. VERIFIED CUSTOMER
The service adviser did work on my car event after I had told him on the phone not to do the work. I am very dissatisfy with this dealer and I may never return to do business here.
2/7/2019
Donna H. VERIFIED CUSTOMER
Dustin and Carlos both very helpful and knowledgeable.
2/6/2019
Salvador R. VERIFIED CUSTOMER
Glen was awesome, like always.
2/6/2019
Sergio T. VERIFIED CUSTOMER
Friendly, fast, and kept me updated
2/6/2019
Luis M. VERIFIED CUSTOMER
Fast diagnoses and work
Got my car next day working as New.
Thank you Jane!!
2/5/2019
Gilbert C. VERIFIED CUSTOMER
My experience was a very positive one. Robert took me in promptly and my vehicle was ready within an hour and a half.
2/5/2019
Stephanie E. VERIFIED CUSTOMER
Villa Ford Orange, ca located on Tustin ( not the one located on Katella) Thank you for letting us have the priveveledge of working with Eric Gonzales in the service department. He mans his manager in Service department made things work for me and my Ford. We appreciate Eric’s follow up , his customer service, and his first priority of what is right and fair. We thank him tremendously for listening to the customer, asking his manager to please call me. His manager was fabulous and he went above and beyond what I the customer thought was fair. But they made things right. I thank them both for wonderful customer service. We have lived in Villa Park for 30 years, we purchase our Ford explores from this dealership. We actually purchased two for our daughters, two years ago. And we had purchased two 6 years ago. We will return when we are ready. eric just added to this as to the reason we will be returning.