David Wilson's Villa Ford Auto Repair Service Center

I like that Glen allowed me to talk to the actual mechanic and go over my concerns with him.

Friendly and courteous!?????

Jane was polite, efficient, and very courteous.

Dustin is not a people person at all. He never even talked to me. I had to go talk to him. Someone else helped me. He needs people training for customer service bad.

Excellent, thanks for all your service

Thank you for the courtesy and quick repair

Glen was awesome!

The radio stopped working 4 days before we came to Villa Ford. The car was dead on the 2 mornings prior to coming in. Both Pep Boys and Villa tested the battery which showed as good. After we dropped off the vehicle, Sheldon called and said they retested the battery and it was bad. Around 2pm, I authorized him to replace it assuming that would fix the radio as well. After authorizing a $144.00 battery, he said that there would be an additional $100.00 charge due to the difficulty in accessing the battery. I told him i knew where the battery sits, there is nothing obscuring it so what is the difficulty? He put me on hold and returned to state that there would be no additional charge for the battery with no further explanation. Next he said that the radio still doesn’t work and they would continue the diagnostic and advise ASAP. He did not call back or respond to 3 texts. I left 2 voicemails and was able to speak with a person who said ‘Gary’ was handling Sheldons customers today but he is on the phone but would call me when done. After 2 more hours without a return call, I got a ride to Villa, paid for the battery and left without ever getting the radio issue resolved. A piss poor experience for our first visit to Villa.

This time everything went smooth including transportation and promised filter changes Very happy waiting for parts not to replace under warranty and door adjustment

Fast & efficient

Robert provided excellent customer service.! Car was attended to promptly. Thank you! I’ll be back in 5,000 miles!

I always appreciate the service y'all provide but, Erick really went above & beyond. Thank you.

He cares about what he does and wants to do it well.

I received excellent service.

Very fast, good communication!

Love the service always!!!

Satisfied from A To Z ????

Quick and easy, Dustin was great.

Erick was a great help and very curtious.

As mentioned on my previous experience with Dustin, it’s with pleasure that I commend Dustin with my recent car issue. Dustin demonstrates a great deal of patience and insight with my car problems. Dustin always have an outstretched hand to help me and ensured I had transportation until they diagnosed the problem. This shows there is great leadership in the “Top Echelon” of Villa Ford with employees like Dustin. Thanks again Dustin, Sincerely, Constance L