Dustin was the “bomb” He checked in with me almost every day.
Gave me updates on repairs and when I could get my vehicle back. Thanks Dustin for your great customer service. One minor problem when I got the car home: grease all over the inside back window because of the work done on the hatch by the mechanics. Maybe there should be a final inspection prior to releasing the car. Car was washed, but no QC on cleanliness.
Robert was very helpful and courteous and my car was done really quickly! Thanks a bunch!????
12/30/2018
Kathryn C. VERIFIED CUSTOMER
Jane is very friendly & knowledgable. I feel that she really looks out for me.
Kathy Craig
12/30/2018
Canaan B. VERIFIED CUSTOMER
Jane was outstanding. Thank you for employing such a great and friendly person.
12/30/2018
Frank C. VERIFIED CUSTOMER
Ok thanks too you all
12/30/2018
Chip K. VERIFIED CUSTOMER
Robert was outstanding. The alternator that was installed at a Ford dealer in Escondido failed on the I15N and vehicle had to be towed from Lake Elsinore to Villa Ford. He worked with the other agency to repair my vehicle for no additional cost—part AND labor.
12/29/2018
Gary S. VERIFIED CUSTOMER
Completed as scheduled - Thanks!
12/29/2018
Loyd N. VERIFIED CUSTOMER
Very helpful, and freindly
12/29/2018
Lori R. VERIFIED CUSTOMER
Great experience from drop off to pick up. Sheldon and the cashier made sure I taken care of.
12/29/2018
Jon E. VERIFIED CUSTOMER
Well Done!
12/29/2018
Michael M. VERIFIED CUSTOMER
I brought my truck in a month ago just to spend $1,600.00 to have the nothing repaired and as soon as I drove it away I got codes P0330 & P0325 both staying that my Knock sensors are faulty. This is what the Engineers from Ford said and Matt told me that it was my engine. I asked him if it could be the knock senors and he said no it would give off the codes I received from my GPS system that monitors my engine. I lost a month without my car and $1,600.00. Now I have to spend money to change out the knock sensor. My family has purchased over 100 ford vehicles and I have never had such bad service and lies and miscommunication between service and technicians.
12/29/2018
Eric C. VERIFIED CUSTOMER
Matt always takes good care of me and my vehicle. Job well done!
12/29/2018
Roberta B. VERIFIED CUSTOMER
He was awesome! Kept me up on what was being done and when my car was done.
12/29/2018
Brett J. VERIFIED CUSTOMER
Very great service, was visiting and a bit worried about what I was going to do. Everyone there was very nice and helpful during that stressful time. Ty
12/28/2018
Donald C. VERIFIED CUSTOMER
Loved the service, everyone is very nice. My only complaint would be the wait time even though i had an appt. overall satisfaction would be 8 out of 10.
12/27/2018
Jeanne M. VERIFIED CUSTOMER
Jane was absolutely a pleasure and very knowledgeable as to what was needed for my car. Thank you.
12/27/2018
Bryan B. VERIFIED CUSTOMER
Mr. Jukam is a very thoughtful and professional service advisor.