Victor was quick to respond to my messages, and answered my questions either right away or after getting clarification from another mechanic, but it was all in a timely manner and I appreciated the communication. Thank you Victor!
8/29/2024
Eduardo C. VERIFIED CUSTOMER
Victor was very attentive and very helpful. He explained the process of the warranty and the steps needed to get my vehicle back up running.
8/29/2024
Jim O. VERIFIED CUSTOMER
Vic did a great job as well as the parts person
8/29/2024
Carol H. VERIFIED CUSTOMER
Excellent experience from first person to last.
Thank you
8/29/2024
Miranda, Rachel. VERIFIED CUSTOMER
The advisor Richard was a pleasure to speak with he answered all my questions and was very helpful. My only disappointment is that now I have to return again since the parts for the recall are back ordered.
8/29/2024
Heather P. VERIFIED CUSTOMER
Rick was very helpful and communicated very well
He explained things welll
8/29/2024
Kevin B. VERIFIED CUSTOMER
Labor was expensive. But service was thorough and fast, so that was good. The car is great. Thanks!
8/29/2024
Mcpeek Dodge. VERIFIED CUSTOMER
Fast and efficient and good communication
8/29/2024
Shirley G. VERIFIED CUSTOMER
He provided excellent customer service.
8/28/2024
Tona N. VERIFIED CUSTOMER
Carlos is the best!!!
I am a senior and he is always patient and kind and always explains everything. I pass two other dealership just to get to villa ford and Carlos. I make my appointments just with him. If he is out I will wait, he is that good!
8/28/2024
Mike P. VERIFIED CUSTOMER
I think Rick did a pretty decent job attending to my truck’s needs. He was polite, respectful and seemed generally concerned about the truck’s issues. However the other service personnel on scene were just salty assholes with their demeanor. Very unwelcoming as I entered the den of personal that exuded a dont bother me vibe and where they were more concerned with looking busy than greeting anyone. Simply smile and good morning go a long way. This was my experience my entire time I was in this area. Very cold and non engaging. Actually this has been the same vibe since my first visit with them in 2006.
8/28/2024
Sal E. VERIFIED CUSTOMER
Carlos is the best service advisor at Villa Ford. 10/10 would come back again
8/28/2024
Lynn W. VERIFIED CUSTOMER
Excellent
8/28/2024
Deanne /. VERIFIED CUSTOMER
Thank you fir the great service Rick! Thank you to the GM as well.
8/28/2024
Keith G. VERIFIED CUSTOMER
The only thing I could say it shouldn’t take 3 1/2 hours to do an oil change when I was told it was only gonna be two hours
8/28/2024
Francisco L. VERIFIED CUSTOMER
Great service and quick. It was about an hour and half
8/28/2024
Robert L. VERIFIED CUSTOMER
This is my first visit to Villa Ford, but I have bought 5 Toyota's from David Wilson and had them always maintained by David’s dealership with flawless execution and experience. This is why I chose Villa Ford for my F350. The first visit was a simple service but had several issues. My front tire center caps were not installed correctly and were wobbly, when I went to try to fully seat them I noticed the driver side was melted and severely discolored. The dealer said the technician had mistakenly placed it in a puddle of brake cleaner and would order me a new one. The wrong part was ordered causing my two additional visits because the part was not varied before calling me to return to dealer. Lastly, when I returned home I noticed oil dripping under my new F350, after crawling under to examine, it was dripping oil from oil change that dripping off oil filter, oil pan, and frame because the technician never wiped any of the oil that splashed during oil change. These were simple issues but things that never happened at David’s other dealership with over 20 years and 5 vehicles serviced. The best way to characterize it feels carelessness.
8/27/2024
Daniel P. VERIFIED CUSTOMER
Fast service while I was waiting. Truck looked clean and tidy when I got it back. Thanks for getting it in and out
8/27/2024
Jorge M. VERIFIED CUSTOMER
Excellent customer service, courteous friendly and fast!