I’ve worked with Carlos the last 3 years. The customer service I receive is nothing short of outstanding. Before purchasing my expedition, Ford’s reputation had me extremely worried. Carlos has made sure my car is always running smoothly through each visit. We couldn’t be happier and it’s all thanks to Carlos. We will probably purchase another Ford in the future.
8/1/2024
Fleet E. VERIFIED CUSTOMER
He is awesome got my truck in and out quick
8/1/2024
Gary B. VERIFIED CUSTOMER
Great service as always
8/1/2024
Suzette M. VERIFIED CUSTOMER
Above and Beyond. Thank you ??
7/31/2024
Kaylee D. VERIFIED CUSTOMER
Everybody who works there rocks. And I have the world’s worst attitude (I am self aware of that SORRY FORD TEAM) and even so everybody treated me so kindly! Victor is so sweet and helped me with all my car needs. But always y’all rock thank you guys
7/31/2024
John B. VERIFIED CUSTOMER
Thank you Glen!
7/31/2024
Chris K. VERIFIED CUSTOMER
Communication so he try to know what customers worry ????????????????????
7/31/2024
Robert M. VERIFIED CUSTOMER
Richard Justus was probably the first service representative that actually took the time to listen and try to understand the TPMS problem that My truck has since purchased new. I am hopeful that after a few more visits the issue can finally be resolved !
Regards
7/31/2024
Felipe H. VERIFIED CUSTOMER
I am not satisfied because my car had a small accident at the dealer.
7/31/2024
Kristen T. VERIFIED CUSTOMER
Excellent service and communication! The mobile service was so convenient and made things so easy. Love you guys!
7/31/2024
Gabriela S. VERIFIED CUSTOMER
Carlos is great I really appreciate him as a customer service person he’s great
7/31/2024
Gerardo H. VERIFIED CUSTOMER
Good job thanks at Carlos for do good service
7/31/2024
Donald K. VERIFIED CUSTOMER
Carlos Ibarra is the man. He was fast, responsive and thorough. Another great job done by Villa Ford.
7/31/2024
Gloria E. VERIFIED CUSTOMER
Very good ????
7/30/2024
Jose G. VERIFIED CUSTOMER
Great service
7/30/2024
Kaylee D. VERIFIED CUSTOMER
After waiting 2 and a half hours my car was never worked on. I had to leave without getting my oil changed and was 30 mins late to work. If I would’ve known that making an appointment was useless I would’ve never made one knowing that you take other peoples cars before the ones who’ve made an appointment. I had to explain to my work why I was late. I’ve NEVER waited two hours for an oil change from you guys ever. It’s never taken more than an hour. I’m in disbelief that I now have to come back, wait more time, then still pay 100$ for an oil change. It’s baffling
7/30/2024
Roberto C. VERIFIED CUSTOMER
Many thanks to Richard, a very kind and understanding person, very satisfied with his attention.
7/30/2024
Rhonda N. VERIFIED CUSTOMER
Excellent customer service
7/30/2024
Nervana H. VERIFIED CUSTOMER
I am thrilled to share my excellent experience with Richard Justus. His service was exemplary, and I was completely satisfied with the entire process. Richard demonstrated professionalism, efficiency, and a genuine commitment to ensuring my needs were met. I truly appreciate his hard work and dedication. Thank you for making this a positive and seamless experience. Thank you Richard!
7/28/2024
Christina Z. VERIFIED CUSTOMER
I came in for an oil change. I had questions and Sheldon was very helpful with the additional issues/questions I had with my car. My car service was completed in a very timely manner.
Thank you!!