In general, all was good. I always feel my vehicle is being skillfully looked over and maintained. I had called several times over the two days on how the work was progressing. I couldn’t get a call back or reply. I get everyone is busy but some feedback would have helped plan my day. This isn’t really a complaint. Just an observation. Overall the experience was 9 out of 10
Jane is the best at customer service!!!
She always provide her best and She remembers her customers.
Always with a smile on her face
Thank you Jane!!!
6/23/2024
Jose T. VERIFIED CUSTOMER
Thank you.
6/23/2024
Robert D. VERIFIED CUSTOMER
Good service completed before weekend
6/23/2024
Tait, Shaun. VERIFIED CUSTOMER
Carlos has always taken care of our family cars. My daughter says we are part of the family. Thank you!
6/23/2024
Justin A. VERIFIED CUSTOMER
Very helpful, great attitude for as early as it was when I dropped off. Recommended a service for my truck at 70k miles and helped to redeem my points.
6/23/2024
Brian S. VERIFIED CUSTOMER
Joel is great! Always keeps me up to date and is very transparent. He’s a true asset to the David Wilson Brand.
6/23/2024
David M. VERIFIED CUSTOMER
Domingo rocks!!
6/23/2024
Carmen T. VERIFIED CUSTOMER
Thank you
6/23/2024
Jaimey K. VERIFIED CUSTOMER
Was very helpful!
6/23/2024
Muhammud, Aliuddin. VERIFIED CUSTOMER
Hello Villa Ford, I appreciate the service provided by Joel Angulo, I know
Joel for many, many years as service advisor at Ford, very decent and professional person, my compliments to Villa
ford.
6/23/2024
Jessica H. VERIFIED CUSTOMER
Fairway Ford is closer to my house but this was my first time at Villa Ford and I was so impressed! Huge, nice facilities, professional staff and the maintenance was so quick!
6/22/2024
Mario G. VERIFIED CUSTOMER
Glen treated me extremely well . Am very satisfied with my experience…
6/22/2024
James J. VERIFIED CUSTOMER
Great job Joel I appreciate you
6/22/2024
Andy M. VERIFIED CUSTOMER
Carlos was great. They had my car repair don’t very quickly. I was informed that the work was about to be completed and that I would be receiving a text message when my vehicle was on it way of being delivered. Carlos was great and I appreciate his dedication to service.
6/22/2024
Lynn/Kimberly W. VERIFIED CUSTOMER
Carlos is excellent at what he does, he is very helpful. Always kept me informed on my vehicle.
6/22/2024
Madeline S. VERIFIED CUSTOMER
I brought my car in because it was recalled for a new TCM. It took over a week (with me calling daily) to find out that the new TCM did not fix the issue I was having with my car. I know that Carlos had an emergency so I completely understand there may have been other factors delaying my service, but with so many employees, you would think there could have been better communication. Carlos was able to tell me what could fix the issue, but unfortunately that would cost me more than my car is worth, so I declined. I found it strange that Ford was not able to give me a loaner car during this time, especially considering how long it took for my car to be serviced. Finally, after picking up my car this morning, I discovered that the right tail light is out and my windows no longer roll down automatically. I plan on taking my car somewhere else to get these problems resolved, because I can’t go another 9 days with no car.
Honestly, the best part of this experience was getting to borrow my aunt’s Subaru in place of my Ford. A better car and from what she’s told me, much better service when she takes it in.