Rick took care of all the problems that we had and referred us to the next best service for a vehicle. I really appreciated his professionalism and courtesy thank you Rick for being part of the Ford family.
2/20/2025
Diann M. VERIFIED CUSTOMER
Hi,
The team at Ford is always great however, this vehicle still makes a scraping sound that it didn’t make prior to a rear brake service we received a few weeks prior to our recent visit.
Thanks for your help!
2/20/2025
Justin K. VERIFIED CUSTOMER
Clemente is very helpful thorough and I’m very pleased with the mobile service. I will probably never drive my car to go get an oil change ever again.
2/20/2025
Edward B. VERIFIED CUSTOMER
Had an appointment for 11:45. Arrived at 11:45. Wasn’t seen until 12:05. Didn’t leave until 3:15. 3 1/2 hours for a scheduled routine maintenance
2/20/2025
Edward L. VERIFIED CUSTOMER
Thanks Mingo. Call me about the rotation. Ed
2/19/2025
Nancy P. VERIFIED CUSTOMER
My car was unable to be fixed after having the car for 8 days, so I am not satisfied with my service experience. I understand cars are more complicated now, but I really hoped for a resolution for the car...I really like driving this car and wanted to keep it..especially because you no longermake this model.On the good note Domingo did everything he could to help me, he even spoke to management on my behalf which I greatly appreciate. I felt like he did everything he could to help, so no fault with Domingo at all.If anyone has any ideas on how to fix the car I would love to hear. I know I don't work in your industry but it seems very strange to me that the car isn't fixable.
2/19/2025
Kim J. VERIFIED CUSTOMER
Carlos is the best. Always great to see Carlos.
2/19/2025
Lawrence T. VERIFIED CUSTOMER
It’s just a wonderful place. They really take care of you :-)
2/19/2025
Shop Tpms. VERIFIED CUSTOMER
Great service, thank you.
2/19/2025
Ramino F. VERIFIED CUSTOMER
Joel and the service staff were very professional and courteous
I am glad that I got my car serviced here
2/19/2025
Katherine Y. VERIFIED CUSTOMER
Very professional and knowledgeable and helpful with taking care of my car
2/19/2025
Joe M. VERIFIED CUSTOMER
My Ford 500 is 20 years old but still has a lot of life and service left in it. I appreciate the way the Villa Ford employees treat me and my car as important as anyone with a much newer car that would be more expensive by today’s standards. My car had an issue that was repaired and runs like a brand new car car!
2/19/2025
Todd S. VERIFIED CUSTOMER
I’m happy you changed the battery; however, it shouldn’t take your tech 24 hours to figure out the problem. It’s a battery. Very easy to test. Jose Gutierrez needs work on his customer service. He doesn’t listen and acts like a condescending jerk.
2/19/2025
Ace Motors. VERIFIED CUSTOMER
Yes, very much so
2/18/2025
John A. VERIFIED CUSTOMER
Very professional
2/18/2025
Andrew S. VERIFIED CUSTOMER
Great service
2/18/2025
Joshua H. VERIFIED CUSTOMER
A very professional group ....everything was handled as requested.
2/18/2025
Berenice R. VERIFIED CUSTOMER
Excellent service from Carlos Ibarra.
2/18/2025
Carrie M. VERIFIED CUSTOMER
I was very happy with my service. Carlos was very professional and had my car done early, which meant I could get back to work!