It was one of the best services that I ever experience with servicing my vehicles I would not hesitate to do it again and I will be recommending it to family and friends as a retired service advisor myself I wish I had this service to offer to my customers it’s a great service to offer . I rate you a ‘10’ PLUS ….. GOOD JOB TO TO (Andria) ADVISOR AND THE TECH’S
5/23/2024
Richard Y. VERIFIED CUSTOMER
Everything went well and the work was completed in a timely manner
5/23/2024
Eric B. VERIFIED CUSTOMER
Pleasant experience and I will be back.
5/23/2024
Eleanor /. VERIFIED CUSTOMER
Domingo is the best!!
5/23/2024
Gary G. VERIFIED CUSTOMER
The service advisor Victor Barron was outstanding!
5/23/2024
Norman E. VERIFIED CUSTOMER
Prompt and professional!
5/23/2024
John B. VERIFIED CUSTOMER
Vehicle service was very satisfactory and the customer support picking up and delivering the vehicle was very appreciated
Thank you
5/23/2024
Mjpj Construction,. VERIFIED CUSTOMER
Great and fast service, excellent communication
5/23/2024
Nicholas C. VERIFIED CUSTOMER
Thank you to Carlos and the entire Servcie Team, the experience was excellent and I appreciate the prompt communication, service and professionalism by all!
Nick C
5/22/2024
Michelle M. VERIFIED CUSTOMER
I couldn't ask for a more professional and personable service technician. My car was done in just a tad over 1 hour. Couldn't have asked for more. Great service from Glen.
5/22/2024
Diane B. VERIFIED CUSTOMER
Vic was helpful, professional, and friendly.
5/22/2024
**** M. VERIFIED CUSTOMER
Not the service managers fault however I dropped off my brand new $100k vehicle that has under 5k miles on it to have its very first oil change done. My headliner on my truck for whatever reason is grey not black and it looks like whoever did the oil change climbed into the drivers seat with oil on his gloves and left black oil marks on the grey headliner… the trucks brand new and it’s not even close to cheap. Just wish you guys took better care of the vehicles that come in because they’re way over priced.. you’re already charging a **** ton for them the least you could do is give it back in the condition you were given the keys in. Thanks
5/21/2024
Daniel S. VERIFIED CUSTOMER
I've had an overall good experience with Villa Ford of Orange
5/21/2024
Varinder L. VERIFIED CUSTOMER
Here's a draft complaint letter based on your experience:
Dear Villa ford,
I am writing to express my frustration and disappointment with my recent visit to your dealership for a recall on my car. Despite receiving text messages and scheduling an appointment, I was shocked to find that your team was not prepared to handle the recall when I arrived. They told me it will be done on June 27th 2024. I don't understand why you guys scheduled me for today. The guy took care of it was very nice and respectful.
I had taken time out of my schedule to bring my car in, only to be told that you were not ready to perform the necessary work. This was a waste of my time and caused significant inconvenience.
I request that you investigate this matter and take necessary steps to ensure that such incidents do not occur in the future. Also other customers can avoid the same incident happened to me, I expect a higher level of service from your dealership.
Varinder L
5/21/2024
Victor A. VERIFIED CUSTOMER
Victor is really good I’m very happy for the job he did for me today EXCELLENT thank you ????
5/21/2024
Kimberly S. VERIFIED CUSTOMER
Service was exceptional, from scheduling to drop off., pick up and quality of work done. Detailing of my car exceeded expectations. Thank you again.
5/21/2024
Dillan W. VERIFIED CUSTOMER
Victor was amazing and helped me out and kept me posted on what was going on and what need to be done! 10/10 service HIGHLY recommend him.
5/21/2024
Dillan W. VERIFIED CUSTOMER
Victor was amazing and helped me out and kept me posted on what was going on and what need to be done! 10/10 service HIGHLY recommend him.
5/21/2024
Na Contractors,. VERIFIED CUSTOMER
Excellent service from Victor, he always is in contact with me if there is any changes on the vicle.
5/20/2024
Jerry F. VERIFIED CUSTOMER
I ask to have the Truck smog but Glen said he didn’t have anyone available to do it. Truck is still at your business.