The work was done great!!l but I didn’t like the idea of getting my new car back filthy. I appreciate Doug Williams you got it taken care of for me now my car looks beautiful
10/4/2018
Keri M. VERIFIED CUSTOMER
Rebecca has been great! She is the best one at customer service in the entire dealership!
10/4/2018
Keith B. VERIFIED CUSTOMER
Very accommodating, not pushy, willing to resolve my issue and get me back on the road.
10/4/2018
Patrice R. VERIFIED CUSTOMER
He was friendly, informative and I didn’t wait very long.
10/4/2018
Aldane W. VERIFIED CUSTOMER
David was Great!
10/4/2018
Harold F. VERIFIED CUSTOMER
Great customer service.
10/4/2018
Liane A. VERIFIED CUSTOMER
Service is usually good. However, when making that appointment for my Dodge Ram I not only asked for the two recalls to be serviced but I also requested an oil change, both during the phone call appointment, but again when I filled out my envelope that I dropped my key off in on Sunday night, I also requested the oil change. I never received an oil change. When I arrived to pick my truck up, there were 3 gentlemen huddled up at a check out booth looking at pictures of one of the gentlemans vacation. Seemed kind of unprofessional and rude to make 3-4 customers wait for check out while they obviously were looking at personal things as opposed to business. Hopefully things get a little bit better. Customer service really does mak or break a business.
10/3/2018
Ryan P. VERIFIED CUSTOMER
Terry did a winderful job as well as keeping me informed.
10/3/2018
Gerald F. VERIFIED CUSTOMER
Greg got me in and out to meet my very tight schedule. My thanks to Greg
10/3/2018
Shad H. VERIFIED CUSTOMER
Jason did an amazing job. I was traveling out of town and he was very detailed in his responses. My car is driving better than it ever has because of him.
10/3/2018
Michael B. VERIFIED CUSTOMER
Professional service and customer friendly
10/3/2018
Lisa W. VERIFIED CUSTOMER
Everyone was very helpful!! Especially Carman. He went above his duty as a mechanic
10/3/2018
Kathleen H. VERIFIED CUSTOMER
We were on drag week and had a check engine light come on and the whole group helped us in a very timely manner so we could get to track thanks so much
10/1/2018
Viviana M. VERIFIED CUSTOMER
Thanks for all the help
9/23/2018
Brenda B. VERIFIED CUSTOMER
Wonderful courteous professional service are a few words that come to mind. I had my son with me in his wheelchair & your entire staff was so welcoming that he felt right at home! Thanks to everyone on duty today, especially the service person who waited on us. 10 Stars!!!!!
9/21/2018
Ray W. VERIFIED CUSTOMER
ok
9/21/2018
Manuel C. VERIFIED CUSTOMER
Thomas always bring his A game on customer service. He could be at times super busy but he always find the same to make sure you have been taken care off. I'm very pleased with the service you guys provide at Hendrick Jeep Concord
9/21/2018
John T. VERIFIED CUSTOMER
Tom DeFeo was great to work with. He explained an unforeseen issue, which ultimately, saved me time later. The service work performed was exactly what I went for. Overall, an excellent experience.
9/20/2018
Timothy W. VERIFIED CUSTOMER
Tom was friendly and accommodating, the work was quick, and the overall experience was excellent.
9/20/2018
David B. VERIFIED CUSTOMER
Jason was very professional and knowledgeable. I have never looked favorably on dealer service departments, but you people are outstanding. Thanks again