Jack is the best and City is the only place I will take my VW to.
1/27/2019
Barbara O. VERIFIED CUSTOMER
Jack is awesome, i love knowing that i can depend on and trust my advisor.
1/27/2019
Eulalia D. VERIFIED CUSTOMER
Craig is so helpful and kind. My car is running great and I’ll Be back for great service in the future. 10/10 recommended.
1/27/2019
Boyd M. VERIFIED CUSTOMER
Nice staff-treated well-probably should have changed out battery cables but I’m happy with my visit.
1/27/2019
Barry F. VERIFIED CUSTOMER
I still do not understand why my key won’t allow the car to start if the car battery is replaced and brand new. Why do I need to have the car towed to a dealer just to have the key synchronized with the car? Is this something I can do myself?
Sean was fine. This ongoing issue is ridiculous. CustomerCare was disinterested at best.
1/26/2019
Gerald R. VERIFIED CUSTOMER
Sean is very friendly and takes good care
1/26/2019
Ann H. VERIFIED CUSTOMER
Sean was great. My only object is price!
1/26/2019
Katrina P. VERIFIED CUSTOMER
Jack is always friendly, professional and informative. He does such a great job at making me feel appreciated.
1/26/2019
Thomas G. VERIFIED CUSTOMER
He made it all easy.
1/26/2019
Dangaa S. VERIFIED CUSTOMER
Hi Sean,
Thank you for taking an ownership of those electronic issues after the theft accident. It has been a nightmare expleriences until yesterday. You have made the differences how I feel about Volkswagen services as a new customer. As a result of this, you’ll be getting the “truly exceptional” from me for sure.
An addition to it, Doran is a great manager who explains and communicates well with the customers instead of putting too much pressure on your technicians to make mistakes or blames on them either. I believe that he protects and supports you guys but blames on you. I wish VW corporate could train the technicians virtually “what’s new and different” every time there’s a new edition comes out.
I appreciate you guys very much. I hope this is the last issues with my car besides normal maintenance services for a while. Everything seems back to normal. Please feel free to reach out to me if the manufacture warranty doesn’t cover everything.
Sincerely,
Dangaa
1/26/2019
Mariam V. VERIFIED CUSTOMER
Jack was professional and I appreciate that he still took in my car for service even though I was late for my appointment. I also appreciate that a ride was provided to and from the Service dept.
1/25/2019
Jack O. VERIFIED CUSTOMER
As always Jack and your team are the best.
1/25/2019
Bridget M. VERIFIED CUSTOMER
Everything was done very well and with speed. Craig had my best interest in mind as far as safety and finances are concerned. Very helpful setting up the LYFT for me to pick up my car when the service was finished!
1/24/2019
Nyere P. VERIFIED CUSTOMER
Jack Daniels was a great help! Very knowledgeable about the process..????
1/24/2019
Rick S. VERIFIED CUSTOMER
Craig was awesome!
1/24/2019
Ariane C. VERIFIED CUSTOMER
Very nice and cordial!
1/24/2019
Marc S. VERIFIED CUSTOMER
Thank you for the Lyft and print service. Jack Daniels is a professional member of your team
1/24/2019
Nicholas . VERIFIED CUSTOMER
Sean knocked it out of the park as always. Crystal clear communication, prompt scheduling, and the ability to get my car finished early every time I’ve brought it in.
Couldn’t ask for anything more.
1/24/2019
Taylor C. VERIFIED CUSTOMER
Felt taken advantage of. Nothing was explained. Did not receive an invoice explaining what was done. Will not come back
1/23/2019
Cynthia B. VERIFIED CUSTOMER
Everything was smooth and I had my vehicle back promptly. Thank you!