The main problem for which I took the car to the repair service has not been fixed. I have been charged $ 1000 for the service + about $ 600 for the parts. A shame, I'm going to make a claim.
12/15/2018
Angela . VERIFIED CUSTOMER
Jack was great, thanks for your help and timely service!
12/15/2018
Walker S. VERIFIED CUSTOMER
Sean was a great help
12/14/2018
Katherine L. VERIFIED CUSTOMER
I cannot thank everyone there for taking such good care of me and my VW. I really trust you to do that. I will be your customer for life!
12/13/2018
Sarah W. VERIFIED CUSTOMER
Sean was wonderful! Stated problems clearly and explained what was necessary to be solved immediately and what could be saved for another time. Thank you Sean!!
12/13/2018
David H. VERIFIED CUSTOMER
Living just 14 miles from the dealership places me just outside the $20 LYFT limit for pick up on drop off. My fares were $23 and $26 return and drop off respectively. Why not refund the first $20 of the ride? Uncertain why if you are over $20 you get nothing. This seems unfair. The service itself was excellent, thank you! Sincerely, David Patrick Hankey, Ph.D.
12/13/2018
Dennis L. VERIFIED CUSTOMER
I am extremely satisfied with Don's service. He was very helpful and accommodating even though I changed the appointment in the last minute. The job was done ahead of schedule exceeding all expectations.
12/13/2018
Joe A. VERIFIED CUSTOMER
My service rep ROCKS
12/12/2018
Kate . VERIFIED CUSTOMER
I had great service today. Jack was very helpful. The repair seems to be working and I received my vehicle back timely. I will definitely be coming back for my future service & repair needs
12/12/2018
Gary G. VERIFIED CUSTOMER
Will do. Thanks, gary
12/11/2018
Dolores D. VERIFIED CUSTOMER
I was able to get a morning appointment. I was kept informed as to the progress of the repairs to my car. Much to my surprise everything was covered by the warranty, yeah! Very polite customer service ????
12/9/2018
Alice A. VERIFIED CUSTOMER
Don is a delight to work with! He always goes above and beyond for me.
12/9/2018
Azita A. VERIFIED CUSTOMER
Great customer service with no nonsense advice and honest feedback. Also there was no hard sell on extra services that aren’t needed. Craig is an awesome service advisor and made the whole process smooth and worry free!
12/8/2018
Dean L. VERIFIED CUSTOMER
Good. Jack (service mgr) was great. Customer waiting room was very nice. Diagnosised and updated software on car
computer without asking was great. Great job cleaning my car after servicing.
Bad. Car sat on lift for an hour with no one working on it. I was told on the phone the transmission fluid change included replacing the filter but it was not replaced.
12/8/2018
Lavonne F. VERIFIED CUSTOMER
Quick turn around was awesome!!
Thank you!
12/7/2018
Jeanette P. VERIFIED CUSTOMER
Service was excellent.Mr. Daniel's always takes good care of my Beetle.
12/7/2018
Speedy R. VERIFIED CUSTOMER
Thank you
12/7/2018
Julie B. VERIFIED CUSTOMER
Craig was fantastic, he went way beyond!
12/4/2018
Terry O. VERIFIED CUSTOMER
Craig explained everything, was helpful and offered advice. Greatly appreciated.
12/4/2018
Chloe P. VERIFIED CUSTOMER
Craig has provided the best customer service during both of my annual service checks. Will definitely be coming back to City VW to work with him.