Great customer service from Mario Santana and the way he explain all the information.
11/28/2024
Cuong N. VERIFIED CUSTOMER
Grace service from Tim the job was completed in the timely manner
11/28/2024
Debra W. VERIFIED CUSTOMER
Customer service is always exceptional. They truly treat you like family.
11/28/2024
Arby A. VERIFIED CUSTOMER
mario was very helpful. everything went very smooth.
11/27/2024
Daniel A. VERIFIED CUSTOMER
No issues to report.
11/27/2024
Dustin P. VERIFIED CUSTOMER
She was super helpful!
11/27/2024
Mark M. VERIFIED CUSTOMER
Service Writer/technician Mario Santana always takes care of my service. He is the reason I use Grody Ford service.
11/27/2024
Lisa M. VERIFIED CUSTOMER
Nick was fantastic. Professional and took care of the recall like a pro. On top of that, we had a contractor here whose truck wouldn’t start and Nick asked if he needed a jump and he took care of it for him. Veey pleased with the level of service!
11/27/2024
Roberta S. VERIFIED CUSTOMER
It was an excellent experience! Friendly people easy check in and short wait for shuttle! It was actually quite fun meeting people in the shuttle! And best was you brought my car home to me! Love you guys! Thank you! Happy Holidays! ????????????
11/27/2024
Gloria S. VERIFIED CUSTOMER
Mario was very Helpful and I felt very satisfied with the attention he gave to me He is a super Service Rep Thank You Mario
11/27/2024
Katherine M. VERIFIED CUSTOMER
Tim is very approachable.
11/27/2024
Ryan I. VERIFIED CUSTOMER
Raul made the experience today go very smoothly. I appreciate his professionalism.
11/26/2024
Isaac G. VERIFIED CUSTOMER
I am pleased with the prompt service of my F150 and the exceptional professionalism that Annette and her team demonstrated. It's always a wonderful experience whenever I bring my truck in for service.
11/26/2024
Adam W. VERIFIED CUSTOMER
This is the second time I was taken care of by Tim. He’s always pleasant, knowledgeable, and helpful - very ‘above and beyond’. On this occasion, along with getting my oil change and inspection coordinated, he replaced the battery in my key fob, got me a deal on new tires (which were then installed there at the dealership), and connected me with a good local body shop (I was recently in an accident - back end is dented). His efforts are really appreciated!
11/25/2024
Raquel I. VERIFIED CUSTOMER
Awesome job from Tim and the Ken Grody Ford Service team
11/25/2024
Alejandra C. VERIFIED CUSTOMER
Raul as always a true gentleman and the waiting room is always clean and inviting. Thank you.
11/24/2024
Russ M. VERIFIED CUSTOMER
Every concern has been handled for over 40 years!
11/24/2024
David C. VERIFIED CUSTOMER
Truly happy with the phone call to set the service date to the conclusion of the service call. All was pleasant and pain free.