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Real Reviews from VERIFIED CUSTOMERS
Reginald D. VERIFIED CUSTOMER
This was excellent service again from Tim!
8/16/2024
Mark K. VERIFIED CUSTOMER
Raul was very helpful and nice to work with. He did his best to make sure the truck was completely fixed and gave me updates along the way. Upon learning the timeframe after diagnosing the issue he was able to provide a vehicle so I could remain mobile in my daily routine. He made a distressing issue into a comfortable experience while being without my vehicle. I was very please in the end.
8/16/2024
Janet E. VERIFIED CUSTOMER
Hello, I want to preface this comment by saying that Annette was fine. My frustration has nothing to do with her. I took my vehicle in on a Wednesday morning based on the appt that was assigned me by Annette. My 2015 Explorer had multiple potential issues that needed to be addressed. I was informed that it could take a couple of days as far as having my car in the shop so therefore I needed to rent a car. A week went by with a weekend in between and wanted to get an update on the progress of my vehicle the following Tuesday.. After three attempts to reach someone in the service department, my husband decided to call and we finally got through only to find out that the dealership had not yet been able to, check out potential transmission issues. I’ve been renting a car for almost a week with charges stacking up we were informed that there was going to be 4 to 5 cars ahead of ours before they could get to our vehicle after it been almost a week in the shop. I asked if that meant that our car would be in the shop for an additional two weeks or so, and the answer was yes. We ended up having to take our car out of Ken Grservice department, Spent close to $300 on a rental car, and left with one of the biggest questionable issues not addressed
8/16/2024
John M. VERIFIED CUSTOMER
Great service as always and delivered my truck afterwards! Superb!
8/16/2024
Teresa B. VERIFIED CUSTOMER
Annette is amazing. She is very kind and thorough
8/16/2024
Curtis G. VERIFIED CUSTOMER
Excellent service and communication.
8/16/2024
Ed J. VERIFIED CUSTOMER
Getting a text reminder to take the vehicle to service after the vehicle was already there. Not getting a reminder that the vehicle is ready. Took way too long to pick up the vehicle. The most incomplete vehicle check I ever received from any vehicle facility (anywhere). Did not receive the promised free car wash. There is more but at this point it is useless. Overall it seem like a giant waste of time.
8/16/2024
Armando U. VERIFIED CUSTOMER
Thank you Tim for the fabulous customer service.
8/15/2024
James J. VERIFIED CUSTOMER
Mario Santana gets a 10+ for exceptional service in the service dedpt. Thank you.
8/15/2024
Tammy A. VERIFIED CUSTOMER
Raul, was very nice, professional, and he listened to all my concerns. Raul, called me with a follow up, I do appreciate all follows. Communication is key to understanding what your client needs are. Thank you, Raul Rodriguez, and thank you to team mechanic’s. My vehicle is running great so far. Thanks again! Tammy Tyson
8/15/2024
Hector R. VERIFIED CUSTOMER
Great work as always by Tim who has always been explain everything without making promises, I trust him to the max !!
8/15/2024
Michael H. VERIFIED CUSTOMER
Annette is always great- answers all my questions- always very straightforward and keeps me in the loop
8/15/2024
Guillermo L. VERIFIED CUSTOMER
Great job Tim we were in and out fast
8/15/2024
Jeffrey B. VERIFIED CUSTOMER
Tim is always very helpful and professional when in for service
8/15/2024
Daniel R. VERIFIED CUSTOMER
Raul Rodriguez was extremely helpful, thank you.
8/15/2024
Jan M. VERIFIED CUSTOMER
Raul was very accommodating and explained what the problem was and how it was going to be corrected.
8/14/2024
Robert C. VERIFIED CUSTOMER
RAUL PROVIDES GREAT SERVICE
8/14/2024
Mark E. VERIFIED CUSTOMER
I was totally satisfied with the work done on my truck today. Tim Prete continues to give the best service, advice & total customer satisfaction for the last 11 years since I bought my F 150 truck from Ken Grody Ford Dealership.
8/14/2024
Thomans G. VERIFIED CUSTOMER
Tim’s consistent attention to detail and readiness to answer any/all questions is something that you rarely find in this industry. When I switched to Ford in April I called countless dealers and service advisors thinking I would not find an advisor like I had at my previous manufacturer. Tim was the first and only to have an answer to all of my concerns and has proven to be a true Raptor expert. Not only does Tim offer great service to Ford Performance customers but I’ve watched him interact in the same fashion with everyone seeking his help no matter the car they drive into the service department. I will only bring my Ford to Tim if I can help it!!
8/14/2024
Juanita B. VERIFIED CUSTOMER
Very helpful and friendly
8/13/2024