Ken Grody Ford Auto Repair Service

This was excellent service again from Tim!

Raul was very helpful and nice to work with. He did his best to make sure the truck was completely fixed and gave me updates along the way. Upon learning the timeframe after diagnosing the issue he was able to provide a vehicle so I could remain mobile in my daily routine. He made a distressing issue into a comfortable experience while being without my vehicle. I was very please in the end.

Hello, I want to preface this comment by saying that Annette was fine. My frustration has nothing to do with her. I took my vehicle in on a Wednesday morning based on the appt that was assigned me by Annette. My 2015 Explorer had multiple potential issues that needed to be addressed. I was informed that it could take a couple of days as far as having my car in the shop so therefore I needed to rent a car. A week went by with a weekend in between and wanted to get an update on the progress of my vehicle the following Tuesday.. After three attempts to reach someone in the service department, my husband decided to call and we finally got through only to find out that the dealership had not yet been able to, check out potential transmission issues. I’ve been renting a car for almost a week with charges stacking up we were informed that there was going to be 4 to 5 cars ahead of ours before they could get to our vehicle after it been almost a week in the shop. I asked if that meant that our car would be in the shop for an additional two weeks or so, and the answer was yes. We ended up having to take our car out of Ken Grservice department, Spent close to $300 on a rental car, and left with one of the biggest questionable issues not addressed

Great service as always and delivered my truck afterwards! Superb!

Annette is amazing. She is very kind and thorough

Excellent service and communication.

Getting a text reminder to take the vehicle to service after the vehicle was already there. Not getting a reminder that the vehicle is ready. Took way too long to pick up the vehicle. The most incomplete vehicle check I ever received from any vehicle facility (anywhere). Did not receive the promised free car wash. There is more but at this point it is useless. Overall it seem like a giant waste of time.

Thank you Tim for the fabulous customer service.

Mario Santana gets a 10+ for exceptional service in the service dedpt. Thank you.

Raul, was very nice, professional, and he listened to all my concerns. Raul, called me with a follow up, I do appreciate all follows. Communication is key to understanding what your client needs are. Thank you, Raul Rodriguez, and thank you to team mechanic’s. My vehicle is running great so far. Thanks again! Tammy Tyson

Great work as always by Tim who has always been explain everything without making promises, I trust him to the max !!

Annette is always great- answers all my questions- always very straightforward and keeps me in the loop

Great job Tim we were in and out fast

Tim is always very helpful and professional when in for service

Raul Rodriguez was extremely helpful, thank you.

Raul was very accommodating and explained what the problem was and how it was going to be corrected.

RAUL PROVIDES GREAT SERVICE

I was totally satisfied with the work done on my truck today. Tim Prete continues to give the best service, advice & total customer satisfaction for the last 11 years since I bought my F 150 truck from Ken Grody Ford Dealership.

Tim’s consistent attention to detail and readiness to answer any/all questions is something that you rarely find in this industry. When I switched to Ford in April I called countless dealers and service advisors thinking I would not find an advisor like I had at my previous manufacturer. Tim was the first and only to have an answer to all of my concerns and has proven to be a true Raptor expert. Not only does Tim offer great service to Ford Performance customers but I’ve watched him interact in the same fashion with everyone seeking his help no matter the car they drive into the service department. I will only bring my Ford to Tim if I can help it!!

Very helpful and friendly