Friendly, patient, extra help at the end. Thank you
8/10/2024
Paul S. VERIFIED CUSTOMER
I'm disappointed to have to have my relatively new vehicle in for repairs this many times, but Tim Prete is a pleasure to deal with & took care of the initial improper repairs done during the differential bolt recall fix as well as getting the prematurely worn parts replaced at this last visit. So far so good on this latest repair. Tim is thorough, does what he says he'll do & is responsive to inquiries. You have a good man there.
8/10/2024
Industrial Technical. VERIFIED CUSTOMER
Other than having to wait a long time for the repairs, Raul did a great job
8/10/2024
Not Provided. VERIFIED CUSTOMER
Great job by Tim & his team!
8/10/2024
Lucia I. VERIFIED CUSTOMER
Yes I really happy was fast , people very friendly,,I live Torrance,I don't care if is far away, , people very nice ,car service ,was fast thanks ????
8/10/2024
Christine T. VERIFIED CUSTOMER
Everyone was very professional and friendly.
8/10/2024
Jo Ann. VERIFIED CUSTOMER
Mario was very helpful getting my ford pass working. I appreciate the time he took to complete the process.
8/10/2024
Francisco K. VERIFIED CUSTOMER
Estoy muy satisfecho con el servicio que me proporcionaron cuando lleve mi carro a servicio, me mantuvieron informado en tiempo de cualquier acontecimiento así con ofrecerme transporte para ir y venir al dealer así como el servicio de entrega a domicilio de mi automóvil
8/10/2024
Karen N. VERIFIED CUSTOMER
I really love the love you show me and my car. I always purchase recomended services and my car always runs. Annette is great.
8/9/2024
Carlo R. VERIFIED CUSTOMER
I took my car there about electical problem and tellingme might be because of my dash cam thats why my monitor acting weird. I owned 3 mustang and never happen to me because of the dash cam. And if that the case i will pay $200 if they check it. Thats full of crap… so why they put usb port?? Is that just to make look good…. Is brand new car and its only 3k mileage on it.. and the other lady ask me where i bought the car and if i can just take it there thats funny… poor service and i bought 1 of my mustang there.. 2018
8/9/2024
Ky H. VERIFIED CUSTOMER
On time and fast very respectful thanks so much
8/9/2024
Riaz M. VERIFIED CUSTOMER
Never got an update on my vehicle.
I had to keep calling and being on hold for 10 plus mins at a time to speak to an advisor.
8/9/2024
John T. VERIFIED CUSTOMER
Thank you Annette for all your help and for directing me to Lis in finance. She was able to clear up my warranty issue within an hour. Also thanks for having my car delivered back to me. It totally made the experience a breeze!
8/9/2024
Michael M. VERIFIED CUSTOMER
Raul was absolutely fantastic. Helped me out in every way possible.
8/9/2024
Lisa Or. VERIFIED CUSTOMER
Tim and Jason have always provided us with great service. More companies need people like Jason and Tim!
8/9/2024
Guillermo L. VERIFIED CUSTOMER
Tim has helped us for many years and always gives great service thank you
8/8/2024
Mike M. VERIFIED CUSTOMER
As always Ken Grody ford did it right.
8/8/2024
Robert S. VERIFIED CUSTOMER
Mario was really helpful getting my truck serviced. Really clear explanation of vehicle check up summary afterwards. Thanks
8/7/2024
Elizabeth N. VERIFIED CUSTOMER
I appreciate Annette very much along with everyone at Ken Grody Ford!
8/7/2024
Jaime C. VERIFIED CUSTOMER
Service advisor did a great job updating me and explaining what was wrong with my vehicle. I’m very happy with my experience. Tim is by far the best service advisor I’ve had help me.