Annette is perfect in her customer service position. Friendly and efficient and takes care of her customers. You guys are lucky to have her.
7/19/2024
Jerilyn K. VERIFIED CUSTOMER
I am very happy with the service I would just see.I also think it tied that with the house, because they're as a lot of older character
7/19/2024
Timothy G. VERIFIED CUSTOMER
Very professional
7/19/2024
Patricia . VERIFIED CUSTOMER
Raúl Rodriguez is the best service guy out there. He’s always letting us know what type of service the truck needs.
7/19/2024
Linda J. VERIFIED CUSTOMER
Katrina was awesome. She made everything easy and simple. Great customer service. And the two young men that came to my house to complete the recall fixes were also wonderful.
7/18/2024
Sandra B. VERIFIED CUSTOMER
Really good customer experience!! Everything went good and everyone that I encountered from check in , shuttle ride home , cashier and the valet service were pleasant and helpful. Great Team !!!
7/18/2024
Donna R. VERIFIED CUSTOMER
Raul Helped me and took care of my problem, as usual. He is always very kind, professional, and helpful if I call him for follow up issues if I need assistance. Raul is an asset to Ken Grody Ford.
7/18/2024
Erna N. VERIFIED CUSTOMER
My car looks beautiful after you detailed it!
7/18/2024
Sue E. VERIFIED CUSTOMER
As always, Tim was professional and friendly.
7/18/2024
Mark B. VERIFIED CUSTOMER
My service experience with John Carlos was very good
7/17/2024
Kimberly K. VERIFIED CUSTOMER
The process was easy in and out
7/17/2024
Harold W. VERIFIED CUSTOMER
Mario was very good and a great help.
Thanks for the excellent service.
7/17/2024
Demecio A. VERIFIED CUSTOMER
I took my truck for a noise on suspension on 7/15/24 and still continue with same problem.
7/17/2024
Rosellen B. VERIFIED CUSTOMER
Tim is a great service advisor. Listens, very accommodating and attentive to needs. I needed a ride home, and my car delivered (I LOVE THAT SERVICE) Which really helped me out. My issue wasn't fixed, so I needed to return. He accommodated my needs again. I am very satisfied with his service. Thank you Tim.
7/17/2024
Matthew V. VERIFIED CUSTOMER
I made an appointment and they didn't call me to tell me the technician was out and expected me to leave my car there for days. The last two times I went to Ken Grody, a technician stole my $400 camera. The other time they wasted my time and couldn't figure out what was wrong with my charger. I solved my own problem on my own with internet research. Never going to Ken Grody again.
7/17/2024
Jose T. VERIFIED CUSTOMER
Great service all around!
Thank you.
7/16/2024
Steve B. VERIFIED CUSTOMER
Always a great experience and the wait was time was prompt! Thank you
7/16/2024
Karen B. VERIFIED CUSTOMER
No comment
7/16/2024
Elijah P. VERIFIED CUSTOMER
The concierge service was nice.
7/15/2024
Joey G. VERIFIED CUSTOMER
Raul is great, really, he takes care of me from the call till I get my vehicle back.
I'm satisfied with all of the service staff, down to the vehicle washers.