Tim is a very personal guy. Takes good care of all customers.
7/13/2019
Tim E. VERIFIED CUSTOMER
Annette was very efficient and kept me informed to what was going on the whole time your mechanics had my vehicle. I felt confident that she would take care of my vehicle
7/13/2019
Kerry L. VERIFIED CUSTOMER
Very business like and tells like it is. Going over paperwork and any issues that might have to be made.
7/13/2019
Tom M. VERIFIED CUSTOMER
Thanks Tim????
7/13/2019
Enedino F. VERIFIED CUSTOMER
Pablo was outstanding
7/12/2019
Robert S. VERIFIED CUSTOMER
Raul is an excellent service advisor and is good at following up.
7/12/2019
Nina S. VERIFIED CUSTOMER
Adam was great.
Daniel was soft spoken - high pressure sales
Finance with Frank was pushy & stressful
And I FORGOT TO SIGN OFF THE TITLE ON MY TRADE IN- no one checked that when I turned in the car & when I called for necessary information for my insurance company - I was left on hold 20 mins transferred twice & told by people I was transferred to that they couldn’t help me & sent back to waiting.
Lets be honest - the only thing you’re committed to is making money.
My experience was ruined when I wasn’t listened to on the day of the sale that I had family members waiting at Knotts who needed picking up that included my 8 year okd granddaughter.
Ken Grody won’t be my dealer of choice in the future.
7/12/2019
Shierly L. VERIFIED CUSTOMER
Thanks for everything you did for me.
7/12/2019
Susan T. VERIFIED CUSTOMER
The service and professionalism at Ken Grody Ford is a 5 star
Thank you
Susan T
7/12/2019
Misty R. VERIFIED CUSTOMER
Henry was very attentive and exceed my expectations. I will definitely return to service my vehicle at Ken Grody!
7/12/2019
Patrick B. VERIFIED CUSTOMER
I have been a Ken Grody Ford customer, Raul has been my Service advisor 99.9 % of the time . I have complete trust with Raul as he is very helpful and and makes my visit 100% very satisfactory
Thanks Raul
7/12/2019
John Z. VERIFIED CUSTOMER
Pablo greatly exceed my elections in customer service
7/12/2019
Ignacio B. VERIFIED CUSTOMER
Very friendly and helpful. Communication was outstanding.
7/12/2019
James E. VERIFIED CUSTOMER
Henry is always a pleasure to work with.
7/12/2019
Luis R. VERIFIED CUSTOMER
Thank you!!
7/12/2019
Vik B. VERIFIED CUSTOMER
I brought the car in to replace the airbag and after I left I realized the air bag light was still on I came back and was told they made a notation on my receipt about it , I had a repair shop for over twenty years in Covina called American tire depot and in all my years I have never let a car leave my shop whitout addressing what the customer brought the car in for let alone let him pick it up without anyone telling the customer before he left what we did what we recommend and last but not least tell him before he came to pick up his car that we could fix it how much it would cost and finally we could have it ready by the time he picked it up.
Anyone working for me who could do such a thing would have been written up or terminated.
7/11/2019
Sue L. VERIFIED CUSTOMER
There is a Ford dealer closer to my home however I prefer to travel from Irvine to Buena Park for service because of Raul Rodriguez. He’s been taking care of me since 2006 -he knows me, listens to my concerns & always knows what my car needs. I trust Raul completely & very much appreciate all that he does to take care of my car!
P.S. My car is company & only matter time before I have to change. Kraft Heinz company cars are now Chevy (ugh) because Ford is no longer going to make sedans? Bad decision! Bring back the sedans & Kraft Heinz will be back nationally! Almost 20 years driving Ford cars -my old Fusion was the best!!