Raul did an excellent job. He kept me informed of status and work being performed.
6/14/2019
George K. VERIFIED CUSTOMER
Everything was fine. I wished the service could have done quicker.
6/14/2019
Staci M. VERIFIED CUSTOMER
Ismael was extremely friendly and professional, took excellent care of my car and the work was finished faster than I expected.
6/14/2019
William A. VERIFIED CUSTOMER
Robert was a great help and made it very painless. Was in and out in a timely manner with minimal down time on my company vehicle.
6/13/2019
Tracy L.. VERIFIED CUSTOMER
Misunderstanding about replacement key and fob we left both but only ended up with the key and the cost was 200 dollars don’t feel it was Henry fault but was disappointed at the outcome we still needed the fob
The service overall was excellent Henry was terrific and was very courteous thanks Bonita Ladbury
6/13/2019
Debra C. VERIFIED CUSTOMER
Mr. Prete was very informative, respectful and professional. Thank you for your service.
6/13/2019
Jennie L. VERIFIED CUSTOMER
Henry was very accommodating and able to answer any questions I had. I was pleased to get my vehicle back early. Also, when my computer wasn't reset after my oil change, Henry was responsive and quickly did that for me. This was a very easy visit. Thank you!
6/13/2019
Diana H. VERIFIED CUSTOMER
Very professional and a pleasure to talk to
6/13/2019
Mark M. VERIFIED CUSTOMER
When We brought our Explorer in, we advised there is a hesitation at low speeds. That wasn't addressed. Our car always gets washed with the service. It didn't get washed this time.
Thank you for asking.
Mark M
6/13/2019
Lynne R. VERIFIED CUSTOMER
Always great service...
6/13/2019
Sylvia M. VERIFIED CUSTOMER
I purchased my 2013 Ford Taurus at Ken Grody Ford in February of 2014 and continued to return there for all my service needs. Service Rep Raul Rodriguez has always been there for me. I appreciate all that he and the service department have done to make me fill very satisfied, in professional and service rendered. TY Ken Grody Ford and staff
6/13/2019
Jerry P. VERIFIED CUSTOMER
Work was well done and less than I anticipated
6/13/2019
Frank M. VERIFIED CUSTOMER
Tim was terrific and made the entire experience easy and painless. He was flexible with me since I changed things when I arrived, and got the job done quicker than expected. The truck was washed and interior cleaned and everyone else was very courteous.
6/13/2019
Richard W. VERIFIED CUSTOMER
Tim did a great job of providing me with excellent service
6/13/2019
Gregory G. VERIFIED CUSTOMER
JC did an outstanding job taking care of my Raptor. Very professional and makes me comfortable with leaving my truck in his hands.
6/12/2019
Miriam A. VERIFIED CUSTOMER
Great customer service
6/12/2019
Adrian P. VERIFIED CUSTOMER
Not satisfied with the work done sync still acting up
6/12/2019
Sheldon A. VERIFIED CUSTOMER
Great service, and a job well done. -Thank you
6/12/2019
Rochelle J. VERIFIED CUSTOMER
Thank you Tim for always providing excellent customer service.
6/12/2019
Jennifer B. VERIFIED CUSTOMER
Once i was there to pick up my vehicle, had to wait a little longer than expected but overall very happy