Mr,Raul Rodriguez always has given a good job well done on my truck very professional, thank you
4/26/2019
Forest W. VERIFIED CUSTOMER
Great experience good customer Service No
Complaints
4/26/2019
Luis L. VERIFIED CUSTOMER
Henry was very helpful and the job was done in a timely manner
4/26/2019
Rafael N. VERIFIED CUSTOMER
Excellent service very professional
4/26/2019
Laura G. VERIFIED CUSTOMER
I took my vehicle on Thursday morning and did not hear from service until Monday I keep calling and leaving messages but no luck on getting a call back. They also took the liberty of changing my vehicle”s wipers without consulting me, I had bought the wipers six months ago. This the first time that I haven’t been happy with the service.
4/25/2019
Jeff M. VERIFIED CUSTOMER
Everything was very good.
4/25/2019
Teodoro E. VERIFIED CUSTOMER
Only few words I can describe about Raul HE IS THE TOP OF THE LINE HE IS THE BEST AMONG THE BEST VERY PATIENT AND ALWAYS SMILING
4/25/2019
Omar B. VERIFIED CUSTOMER
Everytime I or m wife go to Tim for our service. We are treated like family and I know our car is taken car of, every single time no matter what. It's always great to see Tim and have him help is with our Flex
4/25/2019
Charles B. VERIFIED CUSTOMER
Service was quick and met all requirements.
4/25/2019
Mark L. VERIFIED CUSTOMER
Robert was a breathe of fresh air. I have been coming to Ken Grody since 2010 and have never encountered a more pleasant and helpful individual. There are a few employees working at Ken Grody that should take a month or two off to recharge their batteries.
4/25/2019
Victor V. VERIFIED CUSTOMER
The survice was excellent
4/25/2019
Michael H. VERIFIED CUSTOMER
Tim did an outstanding job getting my truck done as quick as possible - he was understanding of my situation of being early due to the wrong date on my next visit tag and that I made time to be there that day - also put a note in my file
4/25/2019
Isaac T. VERIFIED CUSTOMER
Tim has Excellent customer service skills and professionalism.
4/25/2019
Sandra L. VERIFIED CUSTOMER
Very disappointed with attitude and not calling me to let me know they had to order parts and wouldn’t be in until sometime next week. I called around 3pm to see if my car was ready as promised when I dropped it off yesterday at 12:30pm don’t feel like anyone was going to call and let me know my car was not ready. Really not sure I want to do business with your service department anymore. I have purchased at least six cars from your establishment and have never experienced the unprofessional staff, I think you know there are other Ford dealers here locally.
4/25/2019
Kim M. VERIFIED CUSTOMER
None
4/25/2019
Diane M. VERIFIED CUSTOMER
Everyone very helpful with service to be done & any questions answered Took time, even though busy, to answer any question. Always know I will get best service & confident all check ups & work done as needed.
4/25/2019
Mary P. VERIFIED CUSTOMER
Tim was very accommadating. One day turnaround. Very pleased with the kind and quick service.
4/25/2019
Luz S. VERIFIED CUSTOMER
They charged me 200 even though I wanted to fix the 170 problem. I could not afford the 1800 complete fix of suv. 200 to diagnose problem and wanted to fix the oil leak but Tim said it was 170 plus the 200 to diagnose the vehicle. Rip off. I tried to contact mike (the service manager) but of coarse he never called me back. I will do a you tube video and will be contacting the BBB and yelp. I will not Purchase a ford again:(
4/25/2019
Elaine S. VERIFIED CUSTOMER
I had regular service and decision to replace passenger airbag per alert. Got my car back in timely fashion.
4/24/2019
Ginger G. VERIFIED CUSTOMER
Great Robert is always a gentleman and gets things done like he says I do appreciate his help thank you