He’s very kind and did a great job keep us informed on what was happening
4/1/2019
Jimmy C. VERIFIED CUSTOMER
Robert was so super nice and understanding of our needs got us a rental right away without any hesitation and we just loved that. Robert was very hospitable I will go back to him if I were to need him again. Thank you Robert
4/1/2019
Vivian V. VERIFIED CUSTOMER
I was disappointed with the fact that they told me my car was gonna be washed and upon pickup discovered it had not been washed. This is the second time this has happened there.
4/1/2019
Dawn F. VERIFIED CUSTOMER
Fast, friendly, quality service.
4/1/2019
Taisha J. VERIFIED CUSTOMER
Tim Prete is always so helpful and I truly appreciate him making each service experience efficient and timely. Thank you for excellent service.
4/1/2019
Sal V. VERIFIED CUSTOMER
Good servicio
3/31/2019
Thomas C. VERIFIED CUSTOMER
Raul was great to us. Very happy with the whole experience
3/31/2019
Rose B. VERIFIED CUSTOMER
Thanks for being so helpful & patient with my situation. I didn’t feel like I was disrupting your day or anything . I went in for a battery problem & you made sure that was taken care an an inspection that was due on my fusion. I really appreciated it. Thanks again
3/31/2019
Ronald C. VERIFIED CUSTOMER
Very quick and efficient work was done very good
3/31/2019
Michael S. VERIFIED CUSTOMER
Tim was incredible! Very professional, extremely helpful and knowledgeable. My last service visit at a different Ford dealer turned out to be a horrific experience so this came as a blessing. Tim handled all the recall items, reccomended scheduled maintenance items and set up my loaner car like a true proffesional. He also put me touch with accessory department and had my bedliner completetley redone as it severely faded and peeling off.
Although it’s a bit of a drive for me and pass several other Ford dealers on my way there I am looking forward to letting Tim and the rest of your team handle all of future maintenance needs. The only negative thing about my visit was I couldn’t locate a Ford t-shirt in size XXL to purchase....
Kind Regards,
Michael S
3/31/2019
Luis L. VERIFIED CUSTOMER
John was great in helping me meet my needs for my vehicle. Kept informed on the progress on my vehicle
3/31/2019
Paula D. VERIFIED CUSTOMER
Perfect in every way
3/31/2019
Rayshun T. VERIFIED CUSTOMER
Robert continues to provide superior outstanding customer service and we are highly satisfied with the services provided, so thank you, Robert!
3/30/2019
Joseph Y. VERIFIED CUSTOMER
Robert is the best!
3/30/2019
Carmelo M. VERIFIED CUSTOMER
Great job!
3/30/2019
Ulrich M. VERIFIED CUSTOMER
Awesome service
3/30/2019
Elma G. VERIFIED CUSTOMER
I always can count on excellent service fromRaul Rodriguez. He takes the time to to explain the work that needs to be done and what was done. We would recommend him to our friends and associates.
3/30/2019
Gordon H. VERIFIED CUSTOMER
I sent my 18 year old daughter over by herself to get the first service check-up on her car using the Ford Service Plan, everything went great with no problems your service people were very helpful to her. Now I will feel confident about sending her for all future service needs. Thank you for everything!
3/30/2019
Jazmine C. VERIFIED CUSTOMER
Robert had great customer service and my vehicle was out in a timely manner!
Over great service at Ken Grody as always!!!!
3/30/2019
Kai H. VERIFIED CUSTOMER
I went to pickup my car. Nothing was working correctly.
Tim looked at the car, drove it back to the shop, then advised me there was a problem with it.
Ask me after the problems are resolved how I feel. Thanks Kai