I always know I’m gonna get great service from the Team at Ken Grody. But I had forgotten my cell and I had wanted to show Tim a video that I shot with my Ford Mustang as I have been having problems with the car not starting, and wanted to get his opinion. But I plan on bringing it soon, when I have more time.
3/29/2019
Brandy A. VERIFIED CUSTOMER
Robert is great! I really appreciated the extra time he took to address all of my concerns with my car. I love the service you guys provide, I wouldn’t go anywhere else to have my car serviced, you guys so totally rock!
3/29/2019
Janet R. VERIFIED CUSTOMER
Great service!
3/29/2019
Delilah H. VERIFIED CUSTOMER
I was not happy at all. First I got my car back TODAY!!!! with a flat tire. And also when I got home I opened up my engine the tub was out and it was squirting coolant everywhere I did take pictures. And was not happy at all. I pay extra so you guys can take car of my vehicle by all I can say is if I need to take this to small claims I will. And to top it off I paid $100 deductable for a pretty much messed up job on my vehicle. Will be taki g it at 7 am tomorrow to get it fixed asap
3/29/2019
Kieran N. VERIFIED CUSTOMER
JC is the best out there, highly recommend him and KG Ford
3/29/2019
Richard G. VERIFIED CUSTOMER
Tims a good Service Advisor, always on top of everything, he keeps you informed adout your vehicle, whats been done and what needs to be done, no BS at all, just the facts, i know my trucks taken care of by Tim and KG Ford
3/29/2019
Butch S. VERIFIED CUSTOMER
Everything was handled with the utmost professionalism and responsiveness. Great team!!
3/29/2019
Tim A. VERIFIED CUSTOMER
Good job
3/28/2019
Anna T. VERIFIED CUSTOMER
Robert, Tim, and Henry usually help me out when I’m there servicing my vehicles. I have two brand new fords that I purchased with Ken Grody so I am in pretty regularly for routine service for both. Those guys always make my visits to take the cars in hassle free and pleasant. They know how to be very professional as well as make a good time with their sense of humor.
3/28/2019
Richard H. VERIFIED CUSTOMER
Great service. Thanks. Really liked the wash and detail job also.
3/28/2019
Donald W. VERIFIED CUSTOMER
Tim does an excellent job in making the customer experience better than expected. I really enjoy his level of commitment and customer 1st attitude. Job well done!
3/28/2019
Richard M. VERIFIED CUSTOMER
Ismael was great.
3/28/2019
Douglas M. VERIFIED CUSTOMER
Thank you Tim preyte for getting back to me and working with me to get the tire alignment I needed.
3/28/2019
David G. VERIFIED CUSTOMER
When dropping the vehicle off it was acknowledged that something was wrong. A week later was told they didn't know what it was and they wanted to drain the $70 full tank of Chevron 91 to fill it with other gas for $200 to see if that did anything. I understand it takes time to diagnose an issue but having a car for 7 days to tell me Yes there is something wrong but No we have no idea what it is so we're gonna start charging you money to guess doesn't really instill confidence in Ford for me. Basically paid $150 to not have my car for a week with no change.
3/28/2019
Sharon B. VERIFIED CUSTOMER
I made an appointment last week to bring in my work vans for recall work Monday morning.
I was told van 1 would be ready by 5pm Monday. I let Ismael know I would pick up van 1 in the morning and drop off van 2.
I texted at 8am asking if van was ready. He called and said van will be ready by 11:30am.
I picked up van 1. I was told van would be washed, it wasn’t and my key chain was lost.
We are all busy but what good is an appointment if work can’t be completed on time?
3/28/2019
Jason P. VERIFIED CUSTOMER
Henry was a great service rep!
3/28/2019
Brett V. VERIFIED CUSTOMER
Amazing service. Robert took care of me and explained the process for the vehicle issue i was having. Its super close by, the team there provided awesome help, they even asked if i wanted a car wash (i didnt have to pay because the work done was covered under warranty so a wash on top was awesome)!
I am a new and soon to be returning customer!
3/28/2019
Matthew P. VERIFIED CUSTOMER
Tim was very helpful and kind. He went beyond my expectations. I will come back to him in the future. Great asset to the company. Thank you.
3/28/2019
Mary O. VERIFIED CUSTOMER
Tim went above and beyond answering my questions about future models coming out and even went as far to walk me over to sales and show me a Ranger, I was there for routine maintenance but will probably return within a month to purchase a new vehicle.
3/28/2019
Larry H. VERIFIED CUSTOMER
He is always courteous, professional and friendly. He goes over the work and
Explains everything