Costumer service Excellent
Covered extended guarantee not too convenced
3/2/2019
Dominic B. VERIFIED CUSTOMER
John made my experience there today Friday March 1 the best experience I have had there yet! I
3/2/2019
Randy H. VERIFIED CUSTOMER
When I left the dealership the traction light came on. Never fails. It is such a disappointment coming to Ken Grody Ford. From Carlos to Raul and even me Grody right hand man. They all lie and it is always a new fight. There are two employees that go above and beyond and they are olé and nick. They will try to do their best. Raul lies just like Carlos once the sale is complete then the customer is not worth anything. My car has been a piece of crap from day one and this is the second flex the first one only lasted 35 days and it was in the shop 28 of those days. This car is even worse. Poor service along with poor quality. Terrible
3/2/2019
Vindetta O. VERIFIED CUSTOMER
I totally trust Robert he was my first call when my car stopped. AAA was next because Robert said have it towed here.
3/2/2019
Tyler H. VERIFIED CUSTOMER
Thanks for the truck
3/2/2019
Stephen S. VERIFIED CUSTOMER
Making the appointment by phone was easy and the service department was ready for me at the appointed time. The service was then completed as quoted and Raul reviewed the vehicle checkup service report with me.
Thank you.
3/2/2019
Viorica F. VERIFIED CUSTOMER
The work was performed according to the order I am satisfied
3/1/2019
Francine P. VERIFIED CUSTOMER
Ig an oil lube would take less than 2 hours. Maybe 30 minutes to an hour not not 2 hours.apeed up the service
3/1/2019
Sandra L. VERIFIED CUSTOMER
Informative and nice.
3/1/2019
Ricardo R. VERIFIED CUSTOMER
Good job
3/1/2019
Benito J. VERIFIED CUSTOMER
thank you, Tim! i appreciate all the work you did to ensure the issue was corrected.
3/1/2019
Jack R. VERIFIED CUSTOMER
Nice. We’ll done
3/1/2019
Kirk S. VERIFIED CUSTOMER
Thanks
3/1/2019
Kevin A. VERIFIED CUSTOMER
Not excited, but very pleased.
3/1/2019
Phillip R. VERIFIED CUSTOMER
86
3/1/2019
Michele B. VERIFIED CUSTOMER
Pablo did not call me with the estimate to fix my passenger side mirror as requested. He offered no other solution other than complete replacement. Also when I picked up my vehicle it was not washed. I have always had excellent service from Luis ****and his attention to detail and professionalism has kept me returning to Ken Goudy. With the service I received today I am rethinking my decision to be loyal you this dealer.
3/1/2019
Mizuky S. VERIFIED CUSTOMER
Pablo was very helpful and I was helped in a timely manner I would definitely go back to get my autos services there now on and also think of doing my next car purchase there
3/1/2019
Hans E. VERIFIED CUSTOMER
My car is running perfect just like new
3/1/2019
Charles S. VERIFIED CUSTOMER
I was handled in a professional way. Very happy with Tim and service department. I will always bring my vehicle here Tim has earned my trust in him to get whatever I need done in a timely manner.
3/1/2019
Dae K. VERIFIED CUSTOMER
Henry was professional, courteous, and highly knowledgeable! It was a pleasure knowing I was in good hands and had no doubt in my mind that he would take care of my vehicle.